Mix Telematics is a **** and FULL OF *******ION

Mix Telematics

I am so disgusted, furious, angry, disappointed and annoyed with Mix Telematics, and upset with myself that I have MISPLACED my trust in Mix Telematics (tracking company). I am shocked that the amount of bad reviews only came to my attention now.

I had a house ******* on the 18th of October 2020, where I was held hostage for around 7 hours. I have suffered a massive loss, not just my car and personal belongings that were ****** but went through a dramatic traumatized incident and an invasion of my privacy. My life was in danger and I prepared myself every minute that they are going to kill me now. My Range Rover was ****** during the ******* as well as personal belongings in my house. I had a 2018 model Range Rover Evoque. With Land Rover you get a Land Rover Remote app which gives you the live location and details about the car for example start the engine, doors and windows that are open etc. The morning when the police, security, fly squad etc arrived at my house, the app as well as Mix Telematics gave the location where my car was. (Police and Mix Telematics staff communicated and confirmed) The police and Mix Telematics worked together. They went to the location which was updated and tracked on the Land Rover Remote App (evidence can be provided) as well confirmation from Mix Telematics office, but the car was not there, which means the tracking units of Land Rover and Matrix were deactivated.

It took matrix 2 to 3 days to found signal and to recover my car. My car was found in KZN.

According to the police the ownership was changed on my car (Range Rover Evoque) the day before my ******* and that I am not the current owner anymore but the previous owner. The ownership change was done in Mpumalanga. I contacted Wesbank because the car is still financed with Wesbank. Wesbank confirmed that the ownership was changed and started an investigation, because Wesbank still got the original NATIS documents.

Discovery, which is my insurer, received a report from Mix Telematics “stated” and “recorded” that my car was in ANOTHER location for a month WHICH IS NOT TRUE. I DO HAVE EVIDENCE THAT MY CAR WAS IN MY POSSESSION (Evidence will be given to my legal team as well to the police and would like to publish my evidence). According to Mix Telematics my car was in KZN since the 1st of October 2020 from their history report, but my ******* was on the 18th of October 2020.

Land Rover Remote App showed that my car was in Lanseria (last location) the morning I was “released” and the police and everyone arrived at my house.

Because of Mix Telematics giving the incorrect location report and data/information that the beame recovering unit history showed that the car was not in my possession, I am facing charges from Discovery (insurer) and also a claim that has been declined. (My entire claim)

Mix Telematics have not consulted with me or phoned me or had any discussions about the findings on their side. With this INCORRECT INFORMATION and INCORRECT UPDATES about the location history (INACCURATE LOCATIONS), I am facing a massive financially and emoitionally loss. I went into an agreement and contract with Mix Telematics, which makes me the “owner” or “client” of this agreement, but when I asked for the history report to see what is going on and what it recorded, I was told by Mix Telematics that they are not allowed to supply me with that information eventhough I AM PAYING FOR THE SERVICES.

Not for one moment did Mix Telematics think or investigate that maybe the unit was faulty or pampered with. I mean, if my ownership of my car could have been changed without me or Wesbank’s knowledge the day before my *******, and that the ******s knew my address and movements, dont you think that a thing like a recovering unit could have been jammed or pamperred with?????

I will not leave this case here, and I will go public, and I will go to every news paper, I will contact Carte Blanch. Mix Telematics can expect a case against them and I will take legal action against them.

I will not accept this kind of service. Inaccurate location data history, no signal for more than 24 hours, no proper consultation, advise, findings or speculations, is unaccaptable. The amount of bad reviews Mix Telematics have on the internet is just such a shock and now Im understanding why.

I WILL ADVISE THAT NO ONE GO WITH MIX TELEMATICS, RATHER USE ANOTHER TRACKING COMPANY THAT IS TRUSTWORTHY AND SUPPLY BETTER SERVICE.