ZM
Zandile M
1 reviews | Active since Mar 2019
28 Sept 2022, 16:04
Mix Telematics is a ****
I am very upset about the fact that you do not respect your customers. You are very quick when signing them up for accounts but slow with the cancellation process. I have been trying to cancel my account for months and you have not assisted me. I have sent multiple emails and YOU EVEN RESPONDED TO SAY IT HAS BEEN CANCELLED yet you continue to debit my account on a vehicle that I sold months ago! If you are thinking of signing up with this company please know that you will be ignored when you try to end your contract. They do not take their customers seriously.
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Matrix Vehicle Tracking's replyOfficial
29 Sept 2022, 08:39Good day Zandile M,
Your post is acknowledged and the content thereof is noted. However, we do not agree with the statements made in your post.
The unit on your account has been cancelled. The debit submitted is for an outstanding amount on your account.
Kindly advise on a convenient time to contact you as the agent has tried on both your contact numbers to no avail. Detailed electronic communication will be sent to you regarding the outstanding payment. Kindly liaise with the agent directly.
Customer Care Department
***
Your post is acknowledged and the content thereof is noted. However, we do not agree with the statements made in your post.
The unit on your account has been cancelled. The debit submitted is for an outstanding amount on your account.
Kindly advise on a convenient time to contact you as the agent has tried on both your contact numbers to no avail. Detailed electronic communication will be sent to you regarding the outstanding payment. Kindly liaise with the agent directly.
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Sept 2022, 08:39
Official
Good day Zandile M,
Your post is acknowledged and the content thereof is noted. However, we do not agree with the statements made in your post.
The unit on your account has been cancelled. The debit submitted is for an outstanding amount on your account.
Kindly advise on a convenient time to contact you as the agent has tried on both your contact numbers to no avail. Detailed electronic communication will be sent to you regarding the outstanding payment. Kindly liaise with the agent directly.
Customer Care Department
***
Your post is acknowledged and the content thereof is noted. However, we do not agree with the statements made in your post.
The unit on your account has been cancelled. The debit submitted is for an outstanding amount on your account.
Kindly advise on a convenient time to contact you as the agent has tried on both your contact numbers to no avail. Detailed electronic communication will be sent to you regarding the outstanding payment. Kindly liaise with the agent directly.
Customer Care Department
***