CS
Collen S

1 reviews | Active since Dec 2022

21 Dec 2022, 22:50

Mix telematics have a very poor service

I am so ****ed and annoyed this company must be closed clearly they don't do their job well! They don't answer calls n they don't reply to emails as well. Their service is very poor i want to to do cancelation on my older car n put the device on the new one, but i can get hold of them.

This has been happening for quite some time now. U called them until it put u to voice mail, they say leave a msg n your number but they won't call u. What kind of a service are they giving us!

Now m stuck the insurance is waiting for me with tracker certificate which i don't have coZ i can't get hold of them, the time is running n i don't know what to do now. My car is not safe, i can't even join another car tracker for now.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply22 Dec 2022, 08:49
Official
Good day Collen S,

Thank you for raising your concern.

An agent will contact you to assist.

Regards,
Customer Care Department
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CS
Collen S's update25 Dec 2022, 21:46
Reviewer Update
I like to thank hellopeter for helping me out. The situation had was resolved Immediately, if they can continue to do their job properly answer calls, i don't think people will have any issues with them

Secondly their geo lock app work pretty well ,i can give them 10/ 10 👌they do respond quickly. If they can fix their custom service, so that they won't lose customers.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply28 Dec 2022, 08:53
Official
Good day Collen S,

Thank you for the positive feedback.  The agent will be notified of the post.

Regards,
Customer Care Department
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