1 reviews | Active since Jun 2023
Mix Telematics- Grade A Incompetency
I’ve cancelled my Contract 855565 on 2 February 2023 and received the usual auto response that my query will be attended to - Ref ***8. On 27 Feb 2023 I received an email confirming my cancellation request stating contractID *** will be cancelled on 30/03/2023. Then on 30/03/2023 I received an email confirming cancellation. However 25/03/2023, 25/04/2023 and 25/05/2023 debit orders went off my account, which I investigated, stopped and reversed. I received numerous calls and emails informing me that they’ve registered my name with credit bureaus for non payment. On 16 May 2023 I spoke to Olivia Mokoena at 11:15 where she confirmed that the only outstanding amount is R80.07 since the company will pass credit for the other R80.07 because the indeed debited my account after cancellation was effected. I’ve made the payment of R80.07, trace ID 9H3G5JRK and emailed it to them. Even with all the proof emailed to 3 different addresses, I receive bi-weekly calls and emails threatening legal action. I haven’t got words to describe the level of incompetency of this company. They should be paying me for all the time and energy I’ve spend to sort out this problem. Disgusting!!!
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated the request to Finance Department approval.
Consultant will be in contact with you to provide feedback.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and escalated the request to Finance Department approval.
Consultant will be in contact with you to provide feedback.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Yes I did receive a very courteous call and was informed that the whole matter has now been solved and they are just waiting for the confirmation from the finance department that my account is now clear. So now I’m waiting for the confirmation email that my account is clear as well as my name cleared at their so-called credit bureaus.
Even though I’ve received the courtesy call, I will never refer friends, family or any other person to use Mix Telematics
Yes I did receive a very courteous call and was informed that the whole matter has now been solved and they are just waiting for the confirmation from the finance department that my account is now clear. So now I’m waiting for the confirmation email that my account is clear as well as my name cleared at their so-called credit bureaus.
Even though I’ve received the courtesy call, I will never refer friends, family or any other person to use Mix Telematics
This is too much!!!
This is too much!!!