FM
Fikile M
1 reviews | Active since Dec 2018
07 Jun 2022, 11:05
Mix Telematics Extremely bad service
Mix Telematics blacklisting me for no reason with no proof. So apparently December 2021 i claimed for road assistance of which i do not remember and i asked for the call recording and invoice that shows that i requesting that around February 2022 but till today i haven't received any feedback. i keep on calling but they always say they escalating and my issue is handled by Natalie... they have referred my account to lawyers but not fixing my issue or providing me with prove.. May i please get assistance with cancelling my Tracking Policy with Telematics. and i still need to know why am i being blacklisted
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Matrix Vehicle Tracking's replyOfficial
07 Jun 2022, 15:58Good day Fikile zama M
Please note that we have been trying to get hold of you but you are not available.
We have escalated your query to First Assist as soon as we get feedback from them we will revert back to you.
Please accept our sincere apology with the delayed response.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Please note that we have been trying to get hold of you but you are not available.
We have escalated your query to First Assist as soon as we get feedback from them we will revert back to you.
Please accept our sincere apology with the delayed response.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Jun 2022, 15:58
Official
Good day Fikile zama M
Please note that we have been trying to get hold of you but you are not available.
We have escalated your query to First Assist as soon as we get feedback from them we will revert back to you.
Please accept our sincere apology with the delayed response.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Please note that we have been trying to get hold of you but you are not available.
We have escalated your query to First Assist as soon as we get feedback from them we will revert back to you.
Please accept our sincere apology with the delayed response.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***