1 reviews | Active since Oct 2019
Mix Telematics Exploiting money out of customers
I would like to cancel my nonexistent tracking device contract with this company ASAP and stop deducting my money for a tracker I do not have. I have not had a tracking device since July 2019, the thing just fell off, how ***********. I have been calling and calling and getting no help at all, been told it is going to be reinstalled and no one ever comes nor does anyone ever follow up if the device has been installed. All that Mix Telematics knows is how to deduct money from my account every month but when it comes to service, it goes beyond poor. the call centre agents and the person at repairs are even rude. I cannot be associated with a company that does not value its customers in this manner. I am beyond disgusted with this company.
As per our conversation, You promised me to have my 3 months installments money refunded back to my bank account within 10 working days after that day. You further promised that you were process the transfer at that moment so it could be fast tracked. It has now been way over 10 working days and nothing has reflected on my account as per your promise with your management team that you said you had spoken with. Was this a tactic to get me out of the way maybe, because being made a fool is highly unappreciated?
Regards,
As per our conversation, You promised me to have my 3 months installments money refunded back to my bank account within 10 working days after that day. You further promised that you were process the transfer at that moment so it could be fast tracked. It has now been way over 10 working days and nothing has reflected on my account as per your promise with your management team that you said you had spoken with. Was this a tactic to get me out of the way maybe, because being made a fool is highly unappreciated?
Regards,
The refund was processed today by our Finance Department meaning it will be in your account by Saturday.
I do apologise for the delay on our side.
Regards,
Kaya Payi
Customer Care Department
***
The refund was processed today by our Finance Department meaning it will be in your account by Saturday.
I do apologise for the delay on our side.
Regards,
Kaya Payi
Customer Care Department
***