Mix Telematics = Disgusting Service!

We had purchased a vehicle which already had a MiX Telematics tracker inserted - so we decided to leave it there, after taking a few days for the change of ownership for the tracker details to be handled, it was eventually done! We should have realised then that this was a bad mistake to continue with the tracker company.

We then sold the vehicle - provided MiX Telematics with the details of the new owner so that the change of ownership could be done. Needless to say that this was never done. All they would state is that the details we provided were incorrect - which they were'nt.

So now the vehicle has been sold for over 2 and a half years now. And the tracker is still in our name as well as the debit order is still coming off our account. We have called and mailed many times. Mix Telematics logs a case number and after a week they state that the case has been resolved - yet they have'nt even contacted their client???

I have requested many times for them to send a statement so that we can settle the amount as its a contract that you take out - but clearly they don't want their money upfront! As still to this day i have not recieved a statement.

The service and response on from customer service is disgusting and i wouldnt recommend it to anyone!

All i want is for the service to be cancelled so that we no longer have anything to do with the company Mix Telematics - but clearly this is a lengthy process for such a large company!