HB
Henry B
1 reviews | Active since May 2021
03 May 2021, 12:34
Mix Telematics define thievery and ****gery.
Mix Telematics are perhaps the worst company I have dealt with in my life. They installed a tracker on my vehicle in 2017 without my consent. The tracker defaulted and was never replaced, yet I was forced to pay a monthly subscription. They renewed the contract without my consent. Having sold the vehicle in February, 2021, I am now being forced to pay for a service I never asked for, never received and never consented up until 2022, on a car I don't own.
I have asked for a copy of the contract or the recording of me accepting their terms of service and they have yet to deliver any of this.
When I see how they are gunning for the other users in this forum, I am petrified.
Disgusting.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
03 May 2021, 14:16Good Day Henry B
We can confirm that an agent did get in contact with you and has confirmed the cancellation. Request to cancel was sent on 03/03/2021,there is a 20 business day notice so March is notice period.
A request has been sent for the call recording for the renewal. We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed the cancellation. Request to cancel was sent on 03/03/2021,there is a 20 business day notice so March is notice period.
A request has been sent for the call recording for the renewal. We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 May 2021, 14:16
Official
Good Day Henry B
We can confirm that an agent did get in contact with you and has confirmed the cancellation. Request to cancel was sent on 03/03/2021,there is a 20 business day notice so March is notice period.
A request has been sent for the call recording for the renewal. We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed the cancellation. Request to cancel was sent on 03/03/2021,there is a 20 business day notice so March is notice period.
A request has been sent for the call recording for the renewal. We will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***