KP
Kreasen P
1 reviews | Active since Dec 2017
26 Aug 2021, 10:48
Mix Telematics deducted money from me without my consent
On 1 July 21 Mix Telematics deducted money from my bank account on a reference number that does relate to me. Despite numerous calls to their accounts and customer services departments and their promises to refund the erroneous debit order , this remains unresolved to date. I have followed up by email and again calling to their customer services manager, who again promised to refund me with no refund. Does any one else have a similar issue and any advice on how to address this.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
26 Aug 2021, 13:58Good Day Kreasen P
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Aug 2021, 13:58
Official
Good Day Kreasen P
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
KP
Kreasen P's updateReviewer Update
26 Aug 2021, 14:31Attention : Mix Telematics
You are again requested to refund the money owed to me. This issue has been dragging on for a number of months with no response from you except now that it has been escalated to a public domain.
I am currently out of the country on long term assignment. You have my email address and all other information necessary to REFUND MY MONEY.
You are again requested to refund the money owed to me. This issue has been dragging on for a number of months with no response from you except now that it has been escalated to a public domain.
I am currently out of the country on long term assignment. You have my email address and all other information necessary to REFUND MY MONEY.
KP
Kreasen P's update26 Aug 2021, 14:31
Reviewer Update
Attention : Mix Telematics
You are again requested to refund the money owed to me. This issue has been dragging on for a number of months with no response from you except now that it has been escalated to a public domain.
I am currently out of the country on long term assignment. You have my email address and all other information necessary to REFUND MY MONEY.
You are again requested to refund the money owed to me. This issue has been dragging on for a number of months with no response from you except now that it has been escalated to a public domain.
I am currently out of the country on long term assignment. You have my email address and all other information necessary to REFUND MY MONEY.
Matrix Vehicle Tracking's replyOfficial
26 Aug 2021, 15:25Good Day Kreasen P
We can confirm that credits have been processed for the month of April for the billing on the Porsche.
An email will be forwarded to you confirming the above.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that credits have been processed for the month of April for the billing on the Porsche.
An email will be forwarded to you confirming the above.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Aug 2021, 15:25
Official
Good Day Kreasen P
We can confirm that credits have been processed for the month of April for the billing on the Porsche.
An email will be forwarded to you confirming the above.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that credits have been processed for the month of April for the billing on the Porsche.
An email will be forwarded to you confirming the above.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***