Mix Telematics Debits my Account but Never installed a Tracker

MiX Telematics has been taking money from my account for months and they never installed a working tracker on my car. The day after your technician can in and claimed to have installed my unit. I called your office to test the unit and the lady who assisted me said the unit is not working you will send the technician back. To this date no technician came back.

However you have been deducting money from my standard bank account every month.

What am I paying for exactly because your call center agent confirmed that I do not have a working tracker. I am still waiting for my installation to take place.

One lady called me again last month when I missed one Premium and I gave her my capitec account to deduct the amount and come 15 Dec you deduc from both my standard bank and capitec on the same day.

what the hell is that? Not only are you taking my money for a none existence agreement you want to deduct double.

My agreement with you was for you to provide a working tracker and I provide monthly payments.

To Date you have never done that.

I just hang up a call with another lady called Gugu who said she will get to the bottom of this.

Just to clarify I do not owe you anything. you owe me a tracker that I have been paying for months without you installing it.

An agreement is both ways. my responsibility was to call and test the unit after installation and I did.

your part was to reinstall or fix but you never did.

I would like a credit note of the so called none existent amount you say I owe and a technician coming to install my working tracker within the next 7 working days or we cancel this non existent agreement