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VM
Vusi M

1 reviews | Active since Sept 2022

04 Oct 2022, 08:37

Mix Telematics Contract renewal rip-off

I have been a loyal customer for 3 years. I was happy with eveything until my contract expired.

They called me for contract renewal and to my surprise they wanted to charge me more or less the same amount I was paying when I was renting the tracking devices on 3 cars. I think the saving was only R13 per car and I was not renting the devices anymore.

This is absurd

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Oct 2022, 12:08
Official
Good day Vusi M,

Kindly advise on a convenient time or alternative contact information to contact you.  Our agent has tried calling to no avail.

Regards,
Customer Care Department
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VM
Vusi M's update04 Oct 2022, 12:20
Reviewer Update
You can call on the same number, I was on another important call
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Oct 2022, 14:47
Official
Good day Vusi M,

Thank you for taking our call.

We can confirm that arrangements have been made for the new installation.

Regards,
Customer Care Department
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VM
Vusi M's update04 Oct 2022, 15:35
Reviewer Update
Thank you very much. This is definitely much better and I am happy!!
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Oct 2022, 16:16
Official
Good day Vusi M,

Thank you for sharing your positive feedback.

Regards,
Customer Care Department
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