Mix Telematics complaint

They don't deserve even a single star. I have never met such an *********** bunch of operators. A case that has been pending since last year, no one is able to hold any one accountable. I did a replacement of my one vehicle in 2021. Well that is what I thought I did through a Sales Consultant by the name of Penelope. I asked her to cancel the one vehicle and add another . To my surprise that never happened. I was being charged for the old vehicle which I had sold. She kept on promising that it would be fixed. Last year at the end of my contract, I was called by another operator, who asked if I was interested in a renewal/ upgrade and I dismissed her stating that I am still awaiting the cancellation of a sold vehicle and reconciliation of my bill. I asked for call recordings and I am told even today by Alice from the cancellations department that Penelope works for an external company and to pull call recordings they need to go via an external company. To me that is totally unacceptable, when an operator calls to make Sales they state that they are calling from Mix Telematics. To add to the drama, she says my contract never cancelled as at the end of the 3 year contract, they bill you month to month. Something that was never disclosed to me. Worse I am not getting any services like sms alerts. So why am I being billed and when will someone say we have the call recordings. This is the worst car tracking company and you may consider training your people on disclosures and getting your systems to read to each other. I am being constantly harrased by your Collections department. Does your system not have history notes that show the last updates.