Mix Telematics Charging me for cancellation for service never rendered, even handed over to a debt collector.

I recently wrote to Mix Telematics and just got emailed by HelloPeter, in the email, I am asked if I would recommend Mix Telematics to family and friends based on the interaction received from my last post.

Nothing has changed to be honest from: "[Responded] Unit Stopped Working but I am expected to pay still, when I cancel, they expect cancellation fee - 1 stars | Matrix Vehicle Tracking on Hellopeter.com" post.

I was contacted by the cancellation department, and they tried further taking money from me labeling it cancellation fee for my unit, my response to them was simple, I cannot pay for a service that was not received. I explained to them numerous times that me moving to them was to be safer as I was once hijacked and held hostage for a night at gunpoint, I signed up for a full system that should include panic button and it never worked.

So, the lady responds and says it was just the panic button not working and all other functions worked, which can’t be proven. I tried explaining this to her in simpler terms and gave breakfast example, if I visit a coffee shop with an intend of having breakfast with eggs, order a specific meal that has eggs, but my order gets delivered without eggs, I can’t be forced to eat then pay.

Furthermore, my account has been handed over to Hybrid collections who say I must contact Mix Telematics forgetting they are the only ones that can reach them as their landline number never works.

So in short, thank you for the follow up HelloPeter, you are really good at this service management and wish the stupid companies as Mix Telematics would learn from you.