ML
Marlon L
1 reviews | Active since Jul 2022
28 Jul 2022, 12:46
Mix Telematics Cancellations
We have been trying to get in contact with someone telephonically but always no answer. We have tried going through different departments but always no answer. We have sent in four requests for Cancellation already. Cancellation requests were sent to *** and *** but we have not been assisted and the only response we get are auto replies about Case Numbers Logged. These are the Case number: ***8, ***9, ***0, ***5, ***6, ***7. We are currently still being billed even after our attempts to cancel. This is unacceptable. We paying for a Service that we don't need
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Matrix Vehicle Tracking's replyOfficial
28 Jul 2022, 16:22Good Day Marlon L
Kindly be advised that we did try to get in contact with to provide assistance with your query however we were unsuccssful.
Please note that your cancellation request has been processed as requested and your account has been escalated to our Finance Department for the necessary credits to be processed.
Regards
Customer Care Department
***
Kindly be advised that we did try to get in contact with to provide assistance with your query however we were unsuccssful.
Please note that your cancellation request has been processed as requested and your account has been escalated to our Finance Department for the necessary credits to be processed.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Jul 2022, 16:22
Official
Good Day Marlon L
Kindly be advised that we did try to get in contact with to provide assistance with your query however we were unsuccssful.
Please note that your cancellation request has been processed as requested and your account has been escalated to our Finance Department for the necessary credits to be processed.
Regards
Customer Care Department
***
Kindly be advised that we did try to get in contact with to provide assistance with your query however we were unsuccssful.
Please note that your cancellation request has been processed as requested and your account has been escalated to our Finance Department for the necessary credits to be processed.
Regards
Customer Care Department
***