AL
Aviwe L
1 reviews | Active since Mar 2021
30 Mar 2021, 11:15
Mix telematics cancelation
Poor customer service. James, who sold me this garbage of a policy told me it’s a month to month policy, all to find out it’s a 24 month contract. This company is making peoples live a living hell, I wouldn’t recommend it to anyone at all. I’ve been tossed around since December, and I’ve requested all calls up to date and I haven’t received anything. My legal representative tried to call, the customer service is appalling
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
30 Mar 2021, 14:23Good Day Aviwe L
Your query has been escalated and we will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Your query has been escalated and we will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Mar 2021, 14:23
Official
Good Day Aviwe L
Your query has been escalated and we will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Your query has been escalated and we will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
30 Mar 2021, 16:28Good Day Aviwe L
We can confirm that an agent did get in contact with you and immediate cancellation has been processed.
Please be advised that we have processed credits for the outstanding amounts on your account and it does take +_21 days for final approval, so please do ignore any communication concerning the arrears.
We do apologise for the inconvenience caused
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and immediate cancellation has been processed.
Please be advised that we have processed credits for the outstanding amounts on your account and it does take +_21 days for final approval, so please do ignore any communication concerning the arrears.
We do apologise for the inconvenience caused
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Mar 2021, 16:28
Official
Good Day Aviwe L
We can confirm that an agent did get in contact with you and immediate cancellation has been processed.
Please be advised that we have processed credits for the outstanding amounts on your account and it does take +_21 days for final approval, so please do ignore any communication concerning the arrears.
We do apologise for the inconvenience caused
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and immediate cancellation has been processed.
Please be advised that we have processed credits for the outstanding amounts on your account and it does take +_21 days for final approval, so please do ignore any communication concerning the arrears.
We do apologise for the inconvenience caused
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
30 Mar 2021, 16:28 Good Day Aviwe L
We can confirm that an agent did get in contact with you and immediate cancellation has been processed.
Please be advised that we have processed credits for the outstanding amounts on your account and it does take +_21 days for final approval, so please do ignore any communication concerning the arrears.
We do apologise for the inconvenience caused
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and immediate cancellation has been processed.
Please be advised that we have processed credits for the outstanding amounts on your account and it does take +_21 days for final approval, so please do ignore any communication concerning the arrears.
We do apologise for the inconvenience caused
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Mar 2021, 16:28
Official
Good Day Aviwe L
We can confirm that an agent did get in contact with you and immediate cancellation has been processed.
Please be advised that we have processed credits for the outstanding amounts on your account and it does take +_21 days for final approval, so please do ignore any communication concerning the arrears.
We do apologise for the inconvenience caused
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and immediate cancellation has been processed.
Please be advised that we have processed credits for the outstanding amounts on your account and it does take +_21 days for final approval, so please do ignore any communication concerning the arrears.
We do apologise for the inconvenience caused
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***