CM
Craig M

1 reviews | Active since Mar 2017

10 Oct 2020, 12:12

Mix Telematics . Bunch Of Sharks Beware

What an absolutely useless company this is I have trying for months to cancel a subscription on a Beame contract for a vehicle I no longer have. Despite being told by their accounts department that the contract has expired (although no advises where given at expiry of the contract for me to renew or cancel) they continued deducting an amount from me account.

I was advised by them (accounts dept) to send the cancellation notice to them and the contract would be canceled from expiry date of the contract .This was done. I received a cancelation notice but the fools still debit me with 2 more debits which I reversed .Now they are threatening me with legal action and handover for R160. I have approximately 25 logged reference numbers they have sent me following mails to them . Only one has been answered incorrectly and the guy hadn't a clue what he was talking about and obviously had no idea that termination notice had been sent me .

Despite all that they continue to send me SMS threatening legal action for the R160.

This company are a bunch of sharks. Do not take their cheap Beame Offer on sale at Tiger Wheel or any other products they offer because once you try to get of the deal its a nightmare.

Also the contract is for a period of time of 2 to 3 years . If you sell the car you will still pay for the unit unless the new owner takes over the unit . If they don't you are liable for penalties. This is not explained to you when you take it out at Tiger Wheel and Tyre who are not qualified FIAS representative

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Oct 2020, 09:59
Official
Good Day Craig m

We acknowledge your post and the content thereof.

Our agent has been trying to get in contact with you but has been unsuccessful.

We can confirm that an email has been forwarded to you advising that credits will be processed to clear the outstanding amount.

Please accept our apology for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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CM
Craig M's update02 Nov 2020, 13:40
Reviewer Update
Can you believe that these people after various apologies ( as above ) have once again debited my account for R160. Despite the above and despite them confirming that they owe me money
These are the people you are entrusting in the protection of your vehicle, your second most expensive asset. I am in the insurance industry and am appalled by this kind of service . I will be advising my clients that I cant recommend this company anymore this company can threatened you and your clients relationship which is detrimental to my business and income ..