MIX Telematics BEAMIE Customer Service

We installed a BEAMIE device in a new vehicle with a Cash upfront payment for 36 months BEAMIE contract. The vehicle was written-off in an accident , less than six months later. BEAMIE did a new installation once the insurance replaced the vehicle, but it has been a mission to transfer the unused value of the old contract to the new contract. They just start billing under the new contracts. Obviously this Company's e-mail response to Customer Care does NOT work. You just get automated reference numbers without any action or response. When you phone you are on hold for a long time before you speak to anyone, and then it is usually the wrong person. What a contrast to dealing with the Insurance company (OUTSURANCE) where calls are answered immediately, staff is friendly, and updates happens immediately. MIX Telematics needs to seriously invest in training staff for actual CUSTOMER SERVICE, my experience so far has been exceptionally poor.