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Sebastian V

1 reviews | Active since Apr 2013

05 Jan 2023, 18:03

Mix Telematics (Beame) - Cancellation

2-3 days trying to speak with someone from customer care, but no answer (Email, WhatsApp, Phone Call). Devices are not working (Since who knows when), but the debit order goes off every month like a Swiss clockwork. I just want to cancel the service (they can take back the devices if they want), and take my business to another company that takes me valuable possessions seriously.

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Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Jan 2023, 08:59
Official
Good day Sebastian V,

Thank you for raising your concern.

We can confirm that an agent has assisted the account holder with the cancellation request.

Regards,
Customer Care Department
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SV
Sebastian V's update06 Jan 2023, 09:14
Reviewer Update
Hi,

Thanks.

We got the cancellation letter (email) for one of the vehicles (Device) but not for the other one.

I need to cancel both of them.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Jan 2023, 10:04
Official
 Good day Sebastian V,

Letter for the second vehicle will be sent shortly.

Regards,
Customer Care Department
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SV
Sebastian V's update06 Jan 2023, 10:10
Reviewer Update
Thanks
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Jan 2023, 15:57
Official
 Good day Sebastian V,

Only a pleasure.

Have a good weekend.

Regards,
Customer Care Department
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