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tadjjuice T
1 reviews | Active since Aug 2016
03 Aug 2020, 17:59
MIX Telematics bad service
I have requested that the service be discontinued and im having no joy with the contact centre. it was easy to get the service now that it is outside the 24 months contract im still being invoiced for sa service that is nit being rendered.
I high do not recommend the service provide by MIX telematic.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
04 Aug 2020, 09:18Good day Tshepiso D,
Thank you for affording us the opportunity to speak to you this morning.
We will contact you again at 9:30 as per your request.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2020, 09:18
Official
Good day Tshepiso D,
Thank you for affording us the opportunity to speak to you this morning.
We will contact you again at 9:30 as per your request.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
04 Aug 2020, 12:59Good day Tshepiso D,
Thank you for affording us the opportunity to talk to you this morning.
Kindly note that we have attempted to contact you at 12:00 as per your request, however, were not successful in our attempts.
Whilst we will continue to attempt to contact you, we can confirm that your queries has been dealt with and that a copy of the Terms and Conditions have been sent to you.
Kind regards ,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2020, 12:59
Official
Good day Tshepiso D,
Thank you for affording us the opportunity to talk to you this morning.
Kindly note that we have attempted to contact you at 12:00 as per your request, however, were not successful in our attempts.
Whilst we will continue to attempt to contact you, we can confirm that your queries has been dealt with and that a copy of the Terms and Conditions have been sent to you.
Kind regards ,
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
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tadjjuice T's updateReviewer Update
05 Aug 2020, 16:49Thank you to the consultants that tried resolve my issue, but unfortunately i have got to the point im disgusted by the accounts department. Someone is clearly not s****ed to do their job properly. A redebit was request on my behalf to settle the R239 of closing my account but some imbecile decides to send me an email about debit collection which will result in extra charges.
Sis maan stop promoting yourselves as professionals while all you are doing is looking for an oppotunity to still money from a client whom his device was not even working.
i will never recommend your service to anyone. Rather shop somewhere else.
Sis maan stop promoting yourselves as professionals while all you are doing is looking for an oppotunity to still money from a client whom his device was not even working.
i will never recommend your service to anyone. Rather shop somewhere else.
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tadjjuice T's update05 Aug 2020, 16:49
Reviewer Update
Thank you to the consultants that tried resolve my issue, but unfortunately i have got to the point im disgusted by the accounts department. Someone is clearly not s****ed to do their job properly. A redebit was request on my behalf to settle the R239 of closing my account but some imbecile decides to send me an email about debit collection which will result in extra charges.
Sis maan stop promoting yourselves as professionals while all you are doing is looking for an oppotunity to still money from a client whom his device was not even working.
i will never recommend your service to anyone. Rather shop somewhere else.
Sis maan stop promoting yourselves as professionals while all you are doing is looking for an oppotunity to still money from a client whom his device was not even working.
i will never recommend your service to anyone. Rather shop somewhere else.