CB
Cornel B

1 reviews | Active since Jun 2019

19 Aug 2019, 15:31

Mix Telematics are theives dont ever use them!!

I sent a request for my subscription to be cancelled on 27/02 (Case ***5), This means that my last payment should have been 28/02 Feb in order to accommodate the 30 day notice. 31 March Mix telematics took another installment which I had to return it was supposed to be cancelled I logged another request ( Case: ***5). End of April the SAME story (Case ***6) guess what MAy the Same thing (Case ***5). Eventually the subscription was cancelled but not the end of my struggle with mix telematics. I then started getting messages that my account is in arrears. Once again I phone in and Spoke to Bradley Swart who promised that it would be sorted ( Call Ref***). Today I got an SMS that my account is in arrears and will be handed over. Notice was given in Feb and last payment received. I have had it and will make it know to a many people as possible mix telematics are *******!! Ombud here we come!!!!

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Aug 2019, 15:36
Official
Good Day Cornel B

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
 
Kind regards
 
Customer Care 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Aug 2019, 16:44
Official
Good Day Cornel B

Thank you for allowing us the opportunity to speak to you regarding your cancellation query.

As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you. 

Your account has been forwarded to our Finance Department for the necessary credits to be processed.

Please accept our apologies for the inconvenience caused.

Kind Regards 
Noluthando Mabaso
Customer Care Department 
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