Mix Telematics are a bunch of ******* who hide behind their systems

A terrible company to do business with, Two years ago I requested a cancellation quote as both my vehicles were sold. I received a cancellation quote on the 27th of the month saying the quote is valid until the 25th, meaning I received a quote after the due date. I contacted them via their website, as it is the only way to reach them to try and resolve. They did not reply and the next month I showed in arrears. I again requested cancellation and the same thing happened. I get a quote with a cancellation amount after the due date, and no explanation. The month thereafter I received threatening letters but no clarity. I tried calling them to no avail, my emails via the contact centre in this regard ignored. Next it was handed over to a collection agency. Speaking to them was of no use as they only want the money. How can you continue charging people for a service even after payment to the account was defaulted. The legal way is for them to stop the service and then institute collection of the outstanding amount.