CE
Cathy E

1 reviews | Active since Mar 2013

15 Mar 2024, 10:38

MIX TELEMATICS AFRICA - WORST TRACKER COMPANY - *********** SERVICE WITH ACCOUNTS DEPARTMENT

Again with tears in my eyes I ask what is wrong with MIX TELEMATICS???? Multiple emails have been sent telling this company that I cancelled my contract, I received confirmation of contract cancellation. STILL they continue to debit me, and I return the debit orders which costs me money. Multiple SMS's sent from them for payment. And today I receive this email - RE: MiX TELEMATICS URGENT NOTICE OF ARREARS.

You have entered into a service agreement with MiX Telematics for the provision of certain vehicle tracking/recovery service.

Your account is now in arrears to the amount of R139.22. Should you fail to reply to this notice within 7 business days of receipt hereof, by either not contacting us in order to make alternative repayment arrangements; steps to recover these amount from you will be instituted.

We value you as our customer and therefor; urge you to make immediate payment of full amount that is in arrears or urgently contact MiX Debtors Department on *** for a repayment plan.

To avoid the above, please ensure that we receive immediate payment and email payment to confirmation to ***.

MIX TELEMATICS - GET YOUR HOUSE IN ORDER - YOUR SERVICE IS SHOCKING AND YOU PEOPLE HAVE NO IDEA WHAT YOU ARE DOING

SORT THIS NONSENSE OUT - I CANCELLED THE CONTRACT

Reference created for your enquiry ***2 Your Case Number Logged ***3

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Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Mar 2024, 15:31
Official
Good Day Cathy Enslin ,

Kindly note we have trying to call with no avail ,please confirm the confirm the convenient to be in contact with you.

Regards,
Customer Care Department
*** 

CE
Cathy E's update15 Mar 2024, 15:53
Reviewer Update
Nonsense, that was the same response as last time.
You have my email address as the reference numbers are attached.
Get your house in order.
CE
Cathy E's update18 Mar 2024, 10:10
Reviewer Update
Still nothing sorted out with Mix Telematics, numerous sms's threating to black list me if I dont pay up for a contract that was cancelled - WHY ARE YOU GUYS NOT RESPONDING BY EMAIL? How many more times do I need to complain?

Below screenshot clearly says that you acknowledge cancellation
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Mar 2024, 12:12
Official
Good Day Cathy Enslin, 

Thank you for bringing the matter to our attention.

We confirm that Retention Consultant has been in contact with you and assist with the inquiry submitted.

Please accept our apologies for the unfortunate services received.

Regards,
Customer Care Department
***