MiX Telematics Africa , the SAPS responds faster

Item: Matrix Vehicle Tracking
Rating: 1
Author: Fred T

*********** , 11 phone calls and 16 Emails but I still get charged on a monthly basis after my contract lapsed and I canceled my subscription with them.

Useless is an understatement, maybe if someone that has the ability to read emails, understand phone calls and can listen to a recording, can please call me to remove me from their database and stop sending me stupid SMS's and emails to tell me I owe them money...

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

01 Nov 2023, 15:29

Good Day Fred du Toit ,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We confirm that the matter has been escalated to our Cancellation Department for further investigation.

A consultant will be in contact with you to provide feedback the soonest.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply01 Nov 2023, 15:29

Official

Fred T's updateReviewer Update

02 Nov 2023, 09:29

I just got another statement and YES as expected, still no phone call and no effort from Mix Telematics to fix this!!
Please DO NOT use these people!

Fred T's update02 Nov 2023, 09:29

Reviewer Update

I just got another statement and YES as expected, still no phone call and no effort from Mix Telematics to fix this!!
Please DO NOT use these people!

Matrix Vehicle Tracking's replyOfficial

03 Nov 2023, 08:36

Good Day Fred du Toit,

We confirm that our Retention Consultant has been in contact with you and the matter has been escalated to Management.

We will be able to provide feedback the shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply03 Nov 2023, 08:36

Official