1 reviews | Active since Jul 2021
MiX Telematics Africa still taking my money
Even a 1 rating is not low enough for shocking service. I phoned Beame / Mix Telematics at the end of August to give notice on the tracking device as the car had been sold. I was given an e-mail address to send the notification to and I received an automated acknowledgement & case number. I am on a month to month contract as the contract is well over 24 months old. 2 months on I am still being debited for the contract - I have tried 5 times telephonically to get through to someone to resolve the issue and was yesterday promised someone will call me back. Still havent heard from anyone. I have e-mailed the same cancellations address & no response either. It seems this is a norm for this industry as a whole and we are forced in to this by our insurance companies. How far does one have to go to just get half decent customer service . . . . . ?
Just sad that it has to get to a public forum before you get results . . . . .
Just sad that it has to get to a public forum before you get results . . . . .
Thank you affording us the opportunity to assist.
We do apologise for the inconvenience experienced and assure you that this is not the world-class service we deliver to our customers.
Regards,
Customer Care Department
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Thank you affording us the opportunity to assist.
We do apologise for the inconvenience experienced and assure you that this is not the world-class service we deliver to our customers.
Regards,
Customer Care Department
***