mW
muller W
1 reviews | Active since Jun 2013
28 Feb 2020, 11:00
MiX Telematics Africa still taking money out my account after CANCELLATION
In early January 2020, mix telematics/Bean informed me my vehicle needed a new tracker because my vehicle tracker was no longer working and he said that the monthly premium will be going up. I said NO. I informed the person on the phone to cancel my account because I wanted to change service providers. He said ok. Even after that, I was charged for the whole of January, I sent an email asking Mix telematics /beame what's going on and I had no response. Now I am getting charged for February and March also for something that doesn't work and after I requested cancellation. ***********!!!!
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
28 Feb 2020, 15:05Good Day muller W
We have escalated your query to our Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to our Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Feb 2020, 15:05
Official
Good Day muller W
We have escalated your query to our Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to our Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
02 Mar 2020, 13:17Good Day muller W
This is confirmation that your Beame account has been terminated.
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
This is confirmation that your Beame account has been terminated.
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Mar 2020, 13:17
Official
Good Day muller W
This is confirmation that your Beame account has been terminated.
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
This is confirmation that your Beame account has been terminated.
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
mW
muller W's updateReviewer Update
03 Mar 2020, 13:44Thank you for the speedy response and for clearing up the issue
mW
muller W's update03 Mar 2020, 13:44
Reviewer Update
Thank you for the speedy response and for clearing up the issue
mW
muller W's updateReviewer Update
03 Mar 2020, 14:22I am just awaiting my refunds for Jan and Feb 2020
mW
muller W's update03 Mar 2020, 14:22
Reviewer Update
I am just awaiting my refunds for Jan and Feb 2020
Matrix Vehicle Tracking's replyOfficial
03 Mar 2020, 15:01Good Day muller W
We can confirm that we have logged requests for credits for the months January,February and March.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that we have logged requests for credits for the months January,February and March.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Mar 2020, 15:01
Official
Good Day muller W
We can confirm that we have logged requests for credits for the months January,February and March.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that we have logged requests for credits for the months January,February and March.
Regards,
Kaya Payi
Customer Care Department
***
mW
muller W's updateReviewer Update
31 Mar 2020, 10:31I still have received no credit??
mW
muller W's update31 Mar 2020, 10:31
Reviewer Update
I still have received no credit??
Matrix Vehicle Tracking's replyOfficial
31 Mar 2020, 11:21Good Day muller W
We apologise for the delay and we have escalated your query to the Finance Department.
Kind Regards,
Kaya Payi
Customer Care Department
***
We apologise for the delay and we have escalated your query to the Finance Department.
Kind Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Mar 2020, 11:21
Official
Good Day muller W
We apologise for the delay and we have escalated your query to the Finance Department.
Kind Regards,
Kaya Payi
Customer Care Department
***
We apologise for the delay and we have escalated your query to the Finance Department.
Kind Regards,
Kaya Payi
Customer Care Department
***