RH
Regardt H
1 reviews | Active since Mar 2010
07 Apr 2019, 18:40
MiX Telematics Africa *****s from clients, with their *********** service.
Not just once, but twice charged for services they don't deliver. First after i got rid of my bike. They kept charging me for months and when i got my car. They never came to install a tracker, but they charge me for it each month. You cant actually reach anyone to help you, because everyone you phone passes the buck and you end up nowhere.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
07 Apr 2019, 19:42 Good day Regardt
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply07 Apr 2019, 19:42
Official
Good day Regardt
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
RH
Regardt H's updateReviewer Update
07 Apr 2019, 20:18At least its not a copy and paste generic reply.
RH
Regardt H's update07 Apr 2019, 20:18
Reviewer Update
At least its not a copy and paste generic reply.
Matrix Vehicle Tracking's replyOfficial
08 Apr 2019, 10:08Good day Regardt
Thank you for allowing us the opportunity to speak to you regarding the query you raised.
As discussed, our records show that your previous vehicle was cancelled when you purchased your new vehicle.
Therefore , you are now currently being billed for the correct vehicle.
Kind regards
Michael Africa
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding the query you raised.
As discussed, our records show that your previous vehicle was cancelled when you purchased your new vehicle.
Therefore , you are now currently being billed for the correct vehicle.
Kind regards
Michael Africa
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Apr 2019, 10:08
Official
Good day Regardt
Thank you for allowing us the opportunity to speak to you regarding the query you raised.
As discussed, our records show that your previous vehicle was cancelled when you purchased your new vehicle.
Therefore , you are now currently being billed for the correct vehicle.
Kind regards
Michael Africa
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding the query you raised.
As discussed, our records show that your previous vehicle was cancelled when you purchased your new vehicle.
Therefore , you are now currently being billed for the correct vehicle.
Kind regards
Michael Africa
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
11 Apr 2019, 14:28Good day Precious
Thank you for giving us the opportunity to speak to you regarding the query you have raised.
As per telephonic discussion, your account will be debited for the final outstanding amount which will then settle your account.
Kind regards
Michael Africa
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Apr 2019, 14:28
Official
Good day Precious
Thank you for giving us the opportunity to speak to you regarding the query you have raised.
As per telephonic discussion, your account will be debited for the final outstanding amount which will then settle your account.
Kind regards
Michael Africa
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
11 Apr 2019, 14:30Good day Regardt
Please accept my apologies and ignore the previous post which was sent in error.
Kind regards
Please accept my apologies and ignore the previous post which was sent in error.
Kind regards
Michael Africa
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Apr 2019, 14:30
Official
Good day Regardt
Please accept my apologies and ignore the previous post which was sent in error.
Kind regards
Please accept my apologies and ignore the previous post which was sent in error.
Kind regards
Michael Africa
Customer Care Department
***