ML
Maureen L
1 reviews | Active since Apr 2014
05 Oct 2020, 10:17
Mix Telematics Africa ***********!
I have recently been retrenched and need to ask for a downgrade or adjust my subscription. Numerous phone calls and emails and NO ONE has gotten back to me. In stead they send a response email saying resolved. It ISN'T resolved!!!
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
05 Oct 2020, 11:50Good Day Maureen,
We aknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and arrangements have been made for the downgrade to take place on Wednesday.
Please accept our apology for the inconvenience caused.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We aknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and arrangements have been made for the downgrade to take place on Wednesday.
Please accept our apology for the inconvenience caused.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2020, 11:50
Official
Good Day Maureen,
We aknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and arrangements have been made for the downgrade to take place on Wednesday.
Please accept our apology for the inconvenience caused.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We aknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and arrangements have been made for the downgrade to take place on Wednesday.
Please accept our apology for the inconvenience caused.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
ML
Maureen L's updateReviewer Update
05 Oct 2020, 11:56Dear Kaya
Many thanks for your prompt response.
I would like to say a gigantic thanks to Prash for his call, his enduring patience and ability to remain calm and explain everything beautifully. Even when the call cut, he called again and ensured that I was calm. A big thank you and an excellent recommendation to his service!!
Regards
Maureen
Many thanks for your prompt response.
I would like to say a gigantic thanks to Prash for his call, his enduring patience and ability to remain calm and explain everything beautifully. Even when the call cut, he called again and ensured that I was calm. A big thank you and an excellent recommendation to his service!!
Regards
Maureen
ML
Maureen L's update05 Oct 2020, 11:56
Reviewer Update
Dear Kaya
Many thanks for your prompt response.
I would like to say a gigantic thanks to Prash for his call, his enduring patience and ability to remain calm and explain everything beautifully. Even when the call cut, he called again and ensured that I was calm. A big thank you and an excellent recommendation to his service!!
Regards
Maureen
Many thanks for your prompt response.
I would like to say a gigantic thanks to Prash for his call, his enduring patience and ability to remain calm and explain everything beautifully. Even when the call cut, he called again and ensured that I was calm. A big thank you and an excellent recommendation to his service!!
Regards
Maureen
Matrix Vehicle Tracking's replyOfficial
05 Oct 2020, 12:05Good Day Maureen
Thank you very much for the positive response,we will pass on the message to Prash.
Regards,
Kaya Payi
Customer Care Department
***
Thank you very much for the positive response,we will pass on the message to Prash.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2020, 12:05
Official
Good Day Maureen
Thank you very much for the positive response,we will pass on the message to Prash.
Regards,
Kaya Payi
Customer Care Department
***
Thank you very much for the positive response,we will pass on the message to Prash.
Regards,
Kaya Payi
Customer Care Department
***
ML
Maureen L's updateReviewer Update
06 Oct 2020, 10:37Dear Kaya
Again I am massively disappointed with Mix Telematics!! After all the hassle I had to go through to get my details changed, your control room still called the wrong number for a power down. This is after Prash was able to contact me on my new number.
My car is at the Nissan dealership to have a new battery put in, when your control room called the old number. I know this because the old number was a company number which I had to return upon retrenchment. So they called me to **** me out as to why I haven't changed my details yet. Come on, why is there such a lack of communication in your company??!!
Again I am massively disappointed with Mix Telematics!! After all the hassle I had to go through to get my details changed, your control room still called the wrong number for a power down. This is after Prash was able to contact me on my new number.
My car is at the Nissan dealership to have a new battery put in, when your control room called the old number. I know this because the old number was a company number which I had to return upon retrenchment. So they called me to **** me out as to why I haven't changed my details yet. Come on, why is there such a lack of communication in your company??!!
ML
Maureen L's update06 Oct 2020, 10:37
Reviewer Update
Dear Kaya
Again I am massively disappointed with Mix Telematics!! After all the hassle I had to go through to get my details changed, your control room still called the wrong number for a power down. This is after Prash was able to contact me on my new number.
My car is at the Nissan dealership to have a new battery put in, when your control room called the old number. I know this because the old number was a company number which I had to return upon retrenchment. So they called me to **** me out as to why I haven't changed my details yet. Come on, why is there such a lack of communication in your company??!!
Again I am massively disappointed with Mix Telematics!! After all the hassle I had to go through to get my details changed, your control room still called the wrong number for a power down. This is after Prash was able to contact me on my new number.
My car is at the Nissan dealership to have a new battery put in, when your control room called the old number. I know this because the old number was a company number which I had to return upon retrenchment. So they called me to **** me out as to why I haven't changed my details yet. Come on, why is there such a lack of communication in your company??!!
Matrix Vehicle Tracking's replyOfficial
06 Oct 2020, 11:09Good Day Maureen
Thank you for taking my call.
We can confirm that we have updated your emergency sequence list.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We can confirm that we have updated your emergency sequence list.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Oct 2020, 11:09
Official
Good Day Maureen
Thank you for taking my call.
We can confirm that we have updated your emergency sequence list.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We can confirm that we have updated your emergency sequence list.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
ML
Maureen L's updateReviewer Update
06 Oct 2020, 11:22Hello Kaya
I would like to thank you for your prompt response, it is greatly appreciated! Both you and Prash serve as an absolute sterling example of how things could and should work. I highly recommend your service.
God bless!!
I would like to thank you for your prompt response, it is greatly appreciated! Both you and Prash serve as an absolute sterling example of how things could and should work. I highly recommend your service.
God bless!!
ML
Maureen L's update06 Oct 2020, 11:22
Reviewer Update
Hello Kaya
I would like to thank you for your prompt response, it is greatly appreciated! Both you and Prash serve as an absolute sterling example of how things could and should work. I highly recommend your service.
God bless!!
I would like to thank you for your prompt response, it is greatly appreciated! Both you and Prash serve as an absolute sterling example of how things could and should work. I highly recommend your service.
God bless!!
Matrix Vehicle Tracking's replyOfficial
06 Oct 2020, 11:38Good Day Maureen
Thank you very much for the positive feedback.
Regards,
Kaya Payi
Customer Care Department
***
Thank you very much for the positive feedback.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Oct 2020, 11:38
Official
Good Day Maureen
Thank you very much for the positive feedback.
Regards,
Kaya Payi
Customer Care Department
***
Thank you very much for the positive feedback.
Regards,
Kaya Payi
Customer Care Department
***