MiX Telematics Africa incapable of cancelling account

This company is a ****. If I could give a zero star I would.

After my motorcycle was written off in an accident in September 2022 it took multiple requests for cancellation before I finally received a settlement amount from them. Unfortunately the first settlement amount email received in December 2022 was sent 2 days after the settlement valid to date. Which meant the settlement amount quoted was invalid.

Thus I had to request a new settlement amount. Finally on 1 February I received an updated amount and the settlement payment was made on the same day. I had no further correspondence from them regarding the settlement even after multiple requests to supply feedback.

For two months all seemed to be fine. Then in May 2023 got a statement for payment. I immediately called them and confirmed that this was a mistake and that they would rectify this on their side.

In the middle of May 2023 I got multiple SMS's asking me to pay immediately or face the consequences. Again I phoned and they confirmed that this was a mistake and that I could ignore the SMS's.

Now in June 2023 they have processed a payment. I immediately phoned and was again informed this was a mistake. They would reverse the payment (14 to 21 days). I asked to speak to a Manager and was told that this was not possible.

This company is incapable of providing any service apart from deducting money from your account.