YK
Yunus K
1 reviews | Active since May 2022
23 May 2022, 11:37
Mix Telematics Africa
1. Logged a complaint via e-mail on 30/04/2022 addressed to *** for attention of The Manager regarding unauthorised debit order raised by Mixtelematics on this date instead of date originally agreed to since inception viz. the first of the month. 2. Promptly received automated reply dated 30/04/2022 allocating case number ***7 to my complaint. 3. Received May,2022 invoice from them via e-mail dated 03/05/2022. 4. No communication of any sort whatsoever received from company subsequently. 5. Sent a Final Request e-mail once again for attention of The Manager on 16/05/2022 summarising my complaint and informing them that they are liable for the penalty imposed by my bankers and that this penalty must be deducted when they submit the next debit order in May,2022. 6. Promptly received two automated replies to my e-mail dated 16/05/2022 allocating two different case numbers to my complaint viz. ***8 and ***9. 7. To date no written communication and or any phone calls and or apology for raising the debit order on the wrong date which resulted in a penalty being imposed by my bankers have been received from the company regarding my complaint. 8. I object in the strongest terms possible to the total disregard by this company of my complaint as well as the fact that they chose to debit my account on a different date from that originally agreed without my knowledge and or approval. 9. The only thing that happened with great speed was the allocation of case numbers to my complaint and nothing else! What's the point in doing this when no efforts are made to resolve the query and issue an apology which I believe that I rightly deserve? After all, its my reputation that's being tarnished due to the incompetence and inefficiency of someone in the offices of m Mixtelematics and not mine. I am certainly not impressed by Mixtelematics at all and decided to vent my feelings in the atrocious manner as well as total contempt in which my complaint is being handled by them as well as share my experience on this public platform.
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
23 May 2022, 16:27Good day Yunus K
Please accept our sincere apology for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that an apology letter was sent as requested, we await for your bank statement for credit to be processed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Please accept our sincere apology for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that an apology letter was sent as requested, we await for your bank statement for credit to be processed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply23 May 2022, 16:27
Official
Good day Yunus K
Please accept our sincere apology for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that an apology letter was sent as requested, we await for your bank statement for credit to be processed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Please accept our sincere apology for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that an apology letter was sent as requested, we await for your bank statement for credit to be processed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
YK
Yunus K's updateReviewer Update
30 May 2022, 09:38Reply from Ms F September dated 25/05/2022 in response to my screenshot of the transaction details sent to her via email on the same date stating that a credit will be passed onto my account in lieu of the refund has been noted. However, as no official statement reflecting this credit on my account has been received from MixTelematics as yet, I can’t state whether it has been done or not.
YK
Yunus K's update30 May 2022, 09:38
Reviewer Update
Reply from Ms F September dated 25/05/2022 in response to my screenshot of the transaction details sent to her via email on the same date stating that a credit will be passed onto my account in lieu of the refund has been noted. However, as no official statement reflecting this credit on my account has been received from MixTelematics as yet, I can’t state whether it has been done or not.
Matrix Vehicle Tracking's replyOfficial
01 Jun 2022, 15:42Good day Yunus K
Please accept our sincere apology for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed the credit for bank changes will be credited on your account as requested.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Please accept our sincere apology for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed the credit for bank changes will be credited on your account as requested.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Jun 2022, 15:42
Official
Good day Yunus K
Please accept our sincere apology for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed the credit for bank changes will be credited on your account as requested.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Please accept our sincere apology for the delay response.
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed the credit for bank changes will be credited on your account as requested.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
YK
Yunus K's updateReviewer Update
02 Jun 2022, 09:371. Your reply concerning the credit to be passed onto my account for bank charges is noted.
2. However, I note that the credit due to me was not deducted from the debit orders processed by you yesterday I.e. 01/06/2022 for unknown reasons even though sufficient time was afforded to you to rectify the situation in good time.
3. Be that as it may, note that if no official confirmation regarding the credit due to me is emailed to me and, if this credit is not deducted from the next debit order which will be processed by you on 01/07/2022, then the debit order will be rejected without any further notification from me. And, if I incur any further bank charges due to this rejection, this will also be claimed from you and will also need to be taken into account in the total amount to be deducted.
4. Mr Simon Shiba was telephonically informed of my strong views on not processing the correct value of the next debit order I.e. your non compliance. You obviously must realise that you still have the opportunity at this moment to transfer directly into my account the amount due to me if you choose to do so and then, to process the July debit order as normal. Choice is yours, whatever suits you best. As long as it gets done. I’m certainly not going to pay for something that was not caused by me.
5. It is really frustrating & annoying when companies such as yourself arbitrarily decide to debit accounts without the consent, knowledge and approval of the account holder on an unauthorised date.
2. However, I note that the credit due to me was not deducted from the debit orders processed by you yesterday I.e. 01/06/2022 for unknown reasons even though sufficient time was afforded to you to rectify the situation in good time.
3. Be that as it may, note that if no official confirmation regarding the credit due to me is emailed to me and, if this credit is not deducted from the next debit order which will be processed by you on 01/07/2022, then the debit order will be rejected without any further notification from me. And, if I incur any further bank charges due to this rejection, this will also be claimed from you and will also need to be taken into account in the total amount to be deducted.
4. Mr Simon Shiba was telephonically informed of my strong views on not processing the correct value of the next debit order I.e. your non compliance. You obviously must realise that you still have the opportunity at this moment to transfer directly into my account the amount due to me if you choose to do so and then, to process the July debit order as normal. Choice is yours, whatever suits you best. As long as it gets done. I’m certainly not going to pay for something that was not caused by me.
5. It is really frustrating & annoying when companies such as yourself arbitrarily decide to debit accounts without the consent, knowledge and approval of the account holder on an unauthorised date.
YK
Yunus K's update02 Jun 2022, 09:37
Reviewer Update
1. Your reply concerning the credit to be passed onto my account for bank charges is noted.
2. However, I note that the credit due to me was not deducted from the debit orders processed by you yesterday I.e. 01/06/2022 for unknown reasons even though sufficient time was afforded to you to rectify the situation in good time.
3. Be that as it may, note that if no official confirmation regarding the credit due to me is emailed to me and, if this credit is not deducted from the next debit order which will be processed by you on 01/07/2022, then the debit order will be rejected without any further notification from me. And, if I incur any further bank charges due to this rejection, this will also be claimed from you and will also need to be taken into account in the total amount to be deducted.
4. Mr Simon Shiba was telephonically informed of my strong views on not processing the correct value of the next debit order I.e. your non compliance. You obviously must realise that you still have the opportunity at this moment to transfer directly into my account the amount due to me if you choose to do so and then, to process the July debit order as normal. Choice is yours, whatever suits you best. As long as it gets done. I’m certainly not going to pay for something that was not caused by me.
5. It is really frustrating & annoying when companies such as yourself arbitrarily decide to debit accounts without the consent, knowledge and approval of the account holder on an unauthorised date.
2. However, I note that the credit due to me was not deducted from the debit orders processed by you yesterday I.e. 01/06/2022 for unknown reasons even though sufficient time was afforded to you to rectify the situation in good time.
3. Be that as it may, note that if no official confirmation regarding the credit due to me is emailed to me and, if this credit is not deducted from the next debit order which will be processed by you on 01/07/2022, then the debit order will be rejected without any further notification from me. And, if I incur any further bank charges due to this rejection, this will also be claimed from you and will also need to be taken into account in the total amount to be deducted.
4. Mr Simon Shiba was telephonically informed of my strong views on not processing the correct value of the next debit order I.e. your non compliance. You obviously must realise that you still have the opportunity at this moment to transfer directly into my account the amount due to me if you choose to do so and then, to process the July debit order as normal. Choice is yours, whatever suits you best. As long as it gets done. I’m certainly not going to pay for something that was not caused by me.
5. It is really frustrating & annoying when companies such as yourself arbitrarily decide to debit accounts without the consent, knowledge and approval of the account holder on an unauthorised date.
Matrix Vehicle Tracking's replyOfficial
03 Jun 2022, 16:06Good day Yunus K
We can confirm that a consultant was in contact with you and assisted with your query.
As discussed the credit is just awaiting approval from finance to be posted on your account.
The next debit order will be less with the credited amount.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query.
As discussed the credit is just awaiting approval from finance to be posted on your account.
The next debit order will be less with the credited amount.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jun 2022, 16:06
Official
Good day Yunus K
We can confirm that a consultant was in contact with you and assisted with your query.
As discussed the credit is just awaiting approval from finance to be posted on your account.
The next debit order will be less with the credited amount.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query.
As discussed the credit is just awaiting approval from finance to be posted on your account.
The next debit order will be less with the credited amount.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
YK
Yunus K's updateReviewer Update
07 Jun 2022, 09:451. Your reply concerning the credit due to me on the next debit order to be processed on 01/07/2022 has been noted.
2. However, kindly note and as advised to your Ms F September when she called me, you processed two debit orders on 01/06/2022 for the same amount.
3. This meant that the credit due to me was not deducted from the rejected debit order as you were supposed to do.
4. This was also contrary to what was discussed and arranged with Mr Simon Shiba when he first called me about my complaint.
5. I have every right to reject one debit order because the credit due to me was not deducted when it was processed on 01/06/2022.
6. Note that I have not exercised my right to reject one debit order as yet.
7. However, if the debit order on 01/07/2022 is not reduced by the credit due to me when it is processed on the agreed due date, I can assure you that it will be immediately rejected without any further notification from me.
8. If it becomes necessary for me to reject your debit order on 01/07/2022 due to non compliance on your part regarding this long overdue credit due to me and, if any further bank charges are incurred by me due to your intransigence, these charges in addition to the credit due and not processed as yet relating to the unauthorised debit order processed by you on 30/04/2022 will be also claimed from you.
9. The person who initiated the processing of the unauthorised debit order on my account on 30/04/2022 without my consent, knowledge and authorisation should, in my opinion, be dismissed immediately. Processing debit orders on clients accounts without obtaining the necessary authorisation to do so from the account holder is an extremely serious and grave matter and should not be taken lightly by anyone.
2. However, kindly note and as advised to your Ms F September when she called me, you processed two debit orders on 01/06/2022 for the same amount.
3. This meant that the credit due to me was not deducted from the rejected debit order as you were supposed to do.
4. This was also contrary to what was discussed and arranged with Mr Simon Shiba when he first called me about my complaint.
5. I have every right to reject one debit order because the credit due to me was not deducted when it was processed on 01/06/2022.
6. Note that I have not exercised my right to reject one debit order as yet.
7. However, if the debit order on 01/07/2022 is not reduced by the credit due to me when it is processed on the agreed due date, I can assure you that it will be immediately rejected without any further notification from me.
8. If it becomes necessary for me to reject your debit order on 01/07/2022 due to non compliance on your part regarding this long overdue credit due to me and, if any further bank charges are incurred by me due to your intransigence, these charges in addition to the credit due and not processed as yet relating to the unauthorised debit order processed by you on 30/04/2022 will be also claimed from you.
9. The person who initiated the processing of the unauthorised debit order on my account on 30/04/2022 without my consent, knowledge and authorisation should, in my opinion, be dismissed immediately. Processing debit orders on clients accounts without obtaining the necessary authorisation to do so from the account holder is an extremely serious and grave matter and should not be taken lightly by anyone.
YK
Yunus K's update07 Jun 2022, 09:45
Reviewer Update
1. Your reply concerning the credit due to me on the next debit order to be processed on 01/07/2022 has been noted.
2. However, kindly note and as advised to your Ms F September when she called me, you processed two debit orders on 01/06/2022 for the same amount.
3. This meant that the credit due to me was not deducted from the rejected debit order as you were supposed to do.
4. This was also contrary to what was discussed and arranged with Mr Simon Shiba when he first called me about my complaint.
5. I have every right to reject one debit order because the credit due to me was not deducted when it was processed on 01/06/2022.
6. Note that I have not exercised my right to reject one debit order as yet.
7. However, if the debit order on 01/07/2022 is not reduced by the credit due to me when it is processed on the agreed due date, I can assure you that it will be immediately rejected without any further notification from me.
8. If it becomes necessary for me to reject your debit order on 01/07/2022 due to non compliance on your part regarding this long overdue credit due to me and, if any further bank charges are incurred by me due to your intransigence, these charges in addition to the credit due and not processed as yet relating to the unauthorised debit order processed by you on 30/04/2022 will be also claimed from you.
9. The person who initiated the processing of the unauthorised debit order on my account on 30/04/2022 without my consent, knowledge and authorisation should, in my opinion, be dismissed immediately. Processing debit orders on clients accounts without obtaining the necessary authorisation to do so from the account holder is an extremely serious and grave matter and should not be taken lightly by anyone.
2. However, kindly note and as advised to your Ms F September when she called me, you processed two debit orders on 01/06/2022 for the same amount.
3. This meant that the credit due to me was not deducted from the rejected debit order as you were supposed to do.
4. This was also contrary to what was discussed and arranged with Mr Simon Shiba when he first called me about my complaint.
5. I have every right to reject one debit order because the credit due to me was not deducted when it was processed on 01/06/2022.
6. Note that I have not exercised my right to reject one debit order as yet.
7. However, if the debit order on 01/07/2022 is not reduced by the credit due to me when it is processed on the agreed due date, I can assure you that it will be immediately rejected without any further notification from me.
8. If it becomes necessary for me to reject your debit order on 01/07/2022 due to non compliance on your part regarding this long overdue credit due to me and, if any further bank charges are incurred by me due to your intransigence, these charges in addition to the credit due and not processed as yet relating to the unauthorised debit order processed by you on 30/04/2022 will be also claimed from you.
9. The person who initiated the processing of the unauthorised debit order on my account on 30/04/2022 without my consent, knowledge and authorisation should, in my opinion, be dismissed immediately. Processing debit orders on clients accounts without obtaining the necessary authorisation to do so from the account holder is an extremely serious and grave matter and should not be taken lightly by anyone.
Matrix Vehicle Tracking's replyOfficial
07 Jun 2022, 09:58Good day Yunus K
Thank you for feedback.
Please note as per the discussion with our credit control that credit has been processed and statement has been sent as requested.
Next debit order will be less with the credited amount as advised.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Thank you for feedback.
Please note as per the discussion with our credit control that credit has been processed and statement has been sent as requested.
Next debit order will be less with the credited amount as advised.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Jun 2022, 09:58
Official
Good day Yunus K
Thank you for feedback.
Please note as per the discussion with our credit control that credit has been processed and statement has been sent as requested.
Next debit order will be less with the credited amount as advised.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Thank you for feedback.
Please note as per the discussion with our credit control that credit has been processed and statement has been sent as requested.
Next debit order will be less with the credited amount as advised.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***