mix telematics africa beame

I took a Mix Telematics Beame tracking device when i buy my car in August 2017. On the 28 January 2018 my husband was driving my car ,He was from a wedding coming back home.My husband called me and said i must be ready to open the gate for him in 5min time because he didnt have a gate remote key with him.it was around 11:45pm.i was standing by my window waiting for the car lights so i can open the gate but 10min passed and he wasn't there.when i called him i can hear the sound of his voice that something was wrong.He then said he was in a far away location now.i knew something was wrong and i immediately called the Mix tele.When i explain to them the situation the consultant kept telling me that if they go out and find out that there is no emergency i will be charged a certain amount which was quite steep. I asked then to tell me where the car was and they mentioned Boswell the street at the back of ours.and I told them something is wrong they must go save my husband by finding the car.

I could see a helicopter from my Window searching and I was so relieved and praying at the same time my husband is okay. After few minutes the helicopter was gone. I am not receiving feedback from Mix Telematics.I called them after an Hour.They don't no where the car is.when I ask them to check the car location. Their system can only track Boswell where the car was stopped and hijacked only.they cannot read nothing after that.

I was shocked! From there there was nothing.By the grace of God a gentle man driving a security company car brought my husband home around 2am.He was dumped in the bushes somewhere and he was bleeding all over his head cause they where using the back of the gun to beat him.we immediately went to the police station to report the matter. then i took my husband to the nearest hospital .

All this times Mix Telematics is silent, No feedback nothing.I reported the car Hijacking very early and they failed to even see where the car was going.On the 30th January 2017 I was just focusing on my husband to get better also communicating with the insurance ,at that time I have already accepted that mix Telematics is useless let me just deal with insurance because the car is now ******. In the evening 30th Jan 2018 the police called me to report that they found my car on the streets of Orange farm.not underground, They left the car on the streets.Mix Telematics was still playing dead no feedback nothing. Police asked if they can live the car there overnight and monitor from a distance who will come close to it at night so they can find this people and i agreed. But i also contacted Telematics because i was concerned of their silence.

When i call them their system still didn't no where the car is, they still have Boswell. and i told them police found the car and i was so disappointed with them but i didnt say much to them because i was so greatfull that the hijackers didn't **** my husband.

I want nothing to do with Mix Telematics Beame.Since they like to play dead when there is an emergency. I stopped them from debiting my account.

When i stop the debit order now they r no longer playing dead .they are visible. They even know how to contact me.

Stop! I no longer need your services. Stop changing references in my account debiting and causing me charges. I already told your call center agents to stop this .

I believe ur company calls are recorded. So they need to forward that recording to the right department to cancel this service.