JJ
Joe J
1 reviews | Active since May 2016
02 Apr 2019, 10:41
MIX TELEMATICS Africa Banking ****
Debiting customers even after their contract period is breach of contract or *****, so be careful signing an agreement with the company with such habits! My contract ended 31st March 2019 and I informed the tele-consultant to not to extend my contract due to poor service but still debiting my account without authorization, Now I need to complain to consumer court and ombudsman for further assistance
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
02 Apr 2019, 10:44 Good day Joe Jacob
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply02 Apr 2019, 10:44
Official
Good day Joe Jacob
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
02 Apr 2019, 11:52Good day Joe Jacob
Thank you for allowing us the opportunity to speak to you regarding the query you have raised.
As per discussion with our Cancellations Department, we hereby confirm that your cancellation has been processed and the relevant credit will be processed.
We do apologise for any inconvenience caused.
Kind regards
Michael Africa
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding the query you have raised.
As per discussion with our Cancellations Department, we hereby confirm that your cancellation has been processed and the relevant credit will be processed.
We do apologise for any inconvenience caused.
Kind regards
Michael Africa
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Apr 2019, 11:52
Official
Good day Joe Jacob
Thank you for allowing us the opportunity to speak to you regarding the query you have raised.
As per discussion with our Cancellations Department, we hereby confirm that your cancellation has been processed and the relevant credit will be processed.
We do apologise for any inconvenience caused.
Kind regards
Michael Africa
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding the query you have raised.
As per discussion with our Cancellations Department, we hereby confirm that your cancellation has been processed and the relevant credit will be processed.
We do apologise for any inconvenience caused.
Kind regards
Michael Africa
Customer Care Department
***
JJ
Joe J's updateReviewer Update
02 Apr 2019, 12:16It is much appreciated,
JJ
Joe J's update02 Apr 2019, 12:16
Reviewer Update
It is much appreciated,
Matrix Vehicle Tracking's replyOfficial
02 Apr 2019, 12:18Good day Joe Jacob
Thank you for your positive feedback.
If you are pleased with the way in which your query was resolved, can we please ask that your review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
Thank you for your positive feedback.
If you are pleased with the way in which your query was resolved, can we please ask that your review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply02 Apr 2019, 12:18
Official
Good day Joe Jacob
Thank you for your positive feedback.
If you are pleased with the way in which your query was resolved, can we please ask that your review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
Thank you for your positive feedback.
If you are pleased with the way in which your query was resolved, can we please ask that your review your star rating for this post.
Kind regards
Michael Africa
Customer Care
***
JJ
Joe J's updateReviewer Update
19 Jul 2019, 16:23Dear Michael,
Instead of closing the matter, you are keep on sending statements demanding money for services for the period after the cancellation date, even though you had promised a credit for over billing, today, your company is even sending reminder sms for outstanding payment and thus forced me to call customer care wasting my time and money for being a good client , to Mr Musa (***) who demanded proof of cancellation to assist which i had comp**** , kindly rectify
Regards
J Jacob
Instead of closing the matter, you are keep on sending statements demanding money for services for the period after the cancellation date, even though you had promised a credit for over billing, today, your company is even sending reminder sms for outstanding payment and thus forced me to call customer care wasting my time and money for being a good client , to Mr Musa (***) who demanded proof of cancellation to assist which i had comp**** , kindly rectify
Regards
J Jacob
JJ
Joe J's update19 Jul 2019, 16:23
Reviewer Update
Dear Michael,
Instead of closing the matter, you are keep on sending statements demanding money for services for the period after the cancellation date, even though you had promised a credit for over billing, today, your company is even sending reminder sms for outstanding payment and thus forced me to call customer care wasting my time and money for being a good client , to Mr Musa (***) who demanded proof of cancellation to assist which i had comp**** , kindly rectify
Regards
J Jacob
Instead of closing the matter, you are keep on sending statements demanding money for services for the period after the cancellation date, even though you had promised a credit for over billing, today, your company is even sending reminder sms for outstanding payment and thus forced me to call customer care wasting my time and money for being a good client , to Mr Musa (***) who demanded proof of cancellation to assist which i had comp**** , kindly rectify
Regards
J Jacob
JJ
Joe J's updateReviewer Update
19 Jul 2019, 17:09See the reply too
Good day
I want to see where it says there wont be any billing that will go through after cancellations.
Thanks
Kind Regards,
Musa Mulaudzi
Credit Controller
Tel: +***5
Email: ***
www.mixtelematics.co.za
Am I supposed to get a letter from you even after cancellation, I have not heard from any companies asking for such letters
Am I supposed to get a letter from you even after cancellation, I have not heard from any companies asking for such letters
JJ
Joe J's update19 Jul 2019, 17:09
Reviewer Update
See the reply too
Good day
I want to see where it says there wont be any billing that will go through after cancellations.
Thanks
Kind Regards,
Musa Mulaudzi
Credit Controller
Tel: +***5
Email: ***
www.mixtelematics.co.za
Am I supposed to get a letter from you even after cancellation, I have not heard from any companies asking for such letters
Am I supposed to get a letter from you even after cancellation, I have not heard from any companies asking for such letters