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MM

1 reviews | Active since Nov 2023

07 Nov 2023, 09:38

Mix Telematics

I called Mix telematics to cancel the contract for the beamie tracking unit that I had on my car just before I sold it. So they gave me the amount that i needed to pay to have the account cancelled. I made the payment and sent proof of payment on the same day, two months later they have not cancelled the account and they still debiting my account. When i phone them I am told to hold the phone as they tansfer me to account departments, one day i waited for 2 hours, 33 minutes until my Airtime ran out. My last option is to go to their offices and hopefully I can have it sorted out there.

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Replies (6)

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Replies (6)

Matrix Vehicle Tracking's replyOfficial

07 Nov 2023, 10:58

Good Day Masala Mudau,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We confirm that the matter has been escalated to Accounts Department for further investigation.

We will be in contact with you to provide feedback the soonest.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply07 Nov 2023, 10:58

Official

Good Day Masala Mudau,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We confirm that the matter has been escalated to Accounts Department for further investigation.

We will be in contact with you to provide feedback the soonest.

Regards,
Customer Care Department
***

MM

Masala M's updateReviewer Update

07 Nov 2023, 11:00

Hi There, that is the response In have been getting for the last 2 months. I hope it gets sorted out this time. Thank you, I will be waiting for that confirmation email

MM

Masala M's update07 Nov 2023, 11:00

Reviewer Update

Hi There, that is the response In have been getting for the last 2 months. I hope it gets sorted out this time. Thank you, I will be waiting for that confirmation email

MM

Masala M's updateReviewer Update

11 Nov 2023, 11:13

Good day,
I am still waiting for the feedback. Please assist.

MM

Masala M's update11 Nov 2023, 11:13

Reviewer Update

Good day,
I am still waiting for the feedback. Please assist.

MM

Masala M's updateReviewer Update

21 Nov 2023, 08:32

Good morning, I am still waiting. Please resolve this matter.

MM

Masala M's update21 Nov 2023, 08:32

Reviewer Update

Good morning, I am still waiting. Please resolve this matter.

MM

Masala M's updateReviewer Update

01 Dec 2023, 13:48

This is still not resolved and interests are adding up and this is affecting my credit score.

MM

Masala M's update01 Dec 2023, 13:48

Reviewer Update

This is still not resolved and interests are adding up and this is affecting my credit score.

MM

Masala M's updateReviewer Update

01 Dec 2023, 13:53

I started the process of closing this account in September, I paid the cancellation fee and even today the funds have not been allocated to the account, and my account is still debited monthly and that account now shows that it is in arrears and it is affecting my credit profile badly. I am sick and tired of this. Everyone that has used matrix and had to cancel goes through this pain. This is unfair and cruel, I do not know what to do anymore.

MM

Masala M's update01 Dec 2023, 13:53

Reviewer Update

I started the process of closing this account in September, I paid the cancellation fee and even today the funds have not been allocated to the account, and my account is still debited monthly and that account now shows that it is in arrears and it is affecting my credit profile badly. I am sick and tired of this. Everyone that has used matrix and had to cancel goes through this pain. This is unfair and cruel, I do not know what to do anymore.