MIX Telematics

I am very disappointed. After my father's first hijacking, he decided to get tracking from Matrix. He got the MXV Gold package. At first, things were going great. My father gave us the panic button to keep on our side. They constantly would call if we drove a very short distance without unlocking the geolock. They engaged with us constantly and we were satisfied with their service. It was when my father got hijacked the second time that we got the shock of our lives. He was coming back home from work. Two houses down from us, just when he was about to get home, he got shot and hijacked. We unfortunately lost him. During the whole incident, my mom was the one pressing the panic button. When she had to get dressed, my brother continued to press it. There was no response from Matrix. It took a phone call from my brother on the way to the hospital for them to start actively searching for the car. Then on the 15th of September, they called my brother to say that they track the car to Lenasia, but nothing else was said. On the 18th of September they called to get a case number and photos of the car. That was the last time we heard from them. On the 24th of October, me, my sister and my mother went to their offices. The representative from there denied ever calling my brother on the 15th of September and told us they have closed the case. There was no communication about them closing the case. When we asked him what happens since they did not recover the car, he said Matrix is not liable for anything and that the case is closed. I was heartbroken as my father was promised 100% recovery by their representatives who are located here at Tsakane Mall. So to anyone using Matrix, please be careful and to anyone who wants to join in, you are warned. This is real, it's not a joke.