Mix telematics

I am absolutely frustrated. I emailed your customer care to request I have cancelled as i no longer required your service a uear ago!!! and I am not getting feedback or a letter to state me account was cancelled. I am furious i tried buying a car today but was told no because you are still debiting my account. I will be going to the CPA or will take this matter legally should this not be resolved by tomorrow afternoon. Best you you get this resolved. I a am not the only one apparently.