SB
Sechaba B
1 reviews | Active since Oct 2019
23 Oct 2023, 08:51
MIX TELAMATICS
I took up matrix beame for my vehicles as per the insurance requirements. The agent decided to register me for a different device without my concern, i have been paying much more than what i am supposed to pay. They can not even issue me with the certificates i require for the beame device which means i am now paying much more than i should be paying for my insurance as well as i can not be given the discount for having a tracking device as its not the device that the insurance prefers and they continue to bill me a higher subscription.
It has now been over a month that i have made telephonic and written contact with Mix Telamatics and no assistance from them.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
23 Oct 2023, 11:08 Good Day Sechaba Bolofo ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply23 Oct 2023, 11:08
Official
Good Day Sechaba Bolofo ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
SB
Sechaba B's updateReviewer Update
03 Nov 2023, 10:21Still no assistance from Mix Telematics, they are ******** and don't respond to email queries. Its now going for 2 months and still no response
SB
Sechaba B's update03 Nov 2023, 10:21
Reviewer Update
Still no assistance from Mix Telematics, they are ******** and don't respond to email queries. Its now going for 2 months and still no response
SB
Sechaba B's updateReviewer Update
03 Nov 2023, 10:22Still no assistance from Mix Telematics, they are ig*no*rant dont respond to email queries. Its now going for 2 months and still no response
SB
Sechaba B's update03 Nov 2023, 10:22
Reviewer Update
Still no assistance from Mix Telematics, they are ig*no*rant dont respond to email queries. Its now going for 2 months and still no response
SB
Sechaba B's updateReviewer Update
07 Nov 2023, 10:35I took up matrix beame for my vehicles as per the insurance requirements. The agent decided to register me for a different device without my concern, i have been paying much more than what i am supposed to pay. They can not even issue me with the certificates i require for the beame device which means i am now paying much more than i should be paying for my insurance as well as i can not be given the discount for having a tracking device as its not the device that the insurance prefers and they continue to bill me a higher subscription. It has now been over a month that i have made telephonic and written contact with Mix Telamatics and no assistance from them.
SB
Sechaba B's update07 Nov 2023, 10:35
Reviewer Update
I took up matrix beame for my vehicles as per the insurance requirements. The agent decided to register me for a different device without my concern, i have been paying much more than what i am supposed to pay. They can not even issue me with the certificates i require for the beame device which means i am now paying much more than i should be paying for my insurance as well as i can not be given the discount for having a tracking device as its not the device that the insurance prefers and they continue to bill me a higher subscription. It has now been over a month that i have made telephonic and written contact with Mix Telamatics and no assistance from them.