Mix masala telematics

Refer to below complaint from the 13th of November. Since then, this company has been harassing me every week for payment and went to the extent of debiting my account even though I sent a proper cancellation email to them. I am giving them the end of this week to sort out their mess and cancel this stupid account I do not want before I lay a complaint with the ombudsman, 6 weeks has passed for them to have cancelled this ******** contract, but I’m giving them 1 more week and it’s straight to the cleaners.

On the 2nd of Nov I got a call from Sharen Pillay selling me a tracking device with a panic button for R200, which I agreed to. We then proceeded to arrange installation of said device, but after installation the man handed me an email from September 2024 saying Matrix does not have panic buttons at the moment. It made no sense for me to pay for a service I do not have, so I cancelled them and they now claim I owe them, which I won’t pay and will be taking them to task for. In what world does it make sense for me to pay for what they never gave me????!!!! I was willing to cancel and rejoin when they can actually fulfil their end of the agreement, but they’re full of ****!!! I am going to another tracking company, **** Mix telematics.