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benikabuluku B

1 reviews | Active since Oct 2016

01 Nov 2022, 15:18

Mix continues to bill my account even after cancelling the service.

I sold my vehicle on April 21st, and have contacted this business on the same day in order the service. I received confirmation of cancellation 2 months later (1st indication of terrible service). Every month since, I have received an invoice for a service that I have cancelled. I have at multiple occasions sent emails and contacted phone numbers that were made available, however fall on deaf ears every time. This is terrible.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Nov 2022, 15:24
Official
Good day Beni K,

Kindly provide us with the account details that you are referring too.

Regards,
Customer Care Department
***
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benikabuluku B's update02 Nov 2022, 12:25
Reviewer Update
Account number 913756. Case numbers lodged:

***2
***7
***5
***2
***1
***3
***8

As you can see, multiple cases lodged as a result of me requesting to no longer be billed for a service that this business no longer renders me.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Nov 2022, 08:29
Official
Good day Beni K,

Kindly refer to the electronic communication sent by the agent.

Regards,
Customer Care Department
***