HS
Hendrik S
1 reviews | Active since Sept 2020
17 Sept 2020, 21:05
Mix cannot produce a contract yet still claim we owe them money
We received a free 3 year Beame tracker contract with our new vehicle. We didn't sign any contracts with Mix and now all of a sudden after the 3 years have expired they say we owe them money. We have repeatedly tried to phone and emailed them several times without receiving any response to our queries requesting that they produce a valid contract supporting the fact that we owe them money.
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Matrix Vehicle Tracking's replyOfficial
18 Sept 2020, 09:09Good day Hendrik S,
Thank you for affording us the opportunity to speak to you this morning and resolve the query.
As per the discussion with our agent, the contract has been cancelled and credits will be passed on the account to clear the arrears amount.
Apologies for any inconvenience this might have caused.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for affording us the opportunity to speak to you this morning and resolve the query.
As per the discussion with our agent, the contract has been cancelled and credits will be passed on the account to clear the arrears amount.
Apologies for any inconvenience this might have caused.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Sept 2020, 09:09
Official
Good day Hendrik S,
Thank you for affording us the opportunity to speak to you this morning and resolve the query.
As per the discussion with our agent, the contract has been cancelled and credits will be passed on the account to clear the arrears amount.
Apologies for any inconvenience this might have caused.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for affording us the opportunity to speak to you this morning and resolve the query.
As per the discussion with our agent, the contract has been cancelled and credits will be passed on the account to clear the arrears amount.
Apologies for any inconvenience this might have caused.
Regards,
Kaya Payi
Customer Care Department
***