Mix

Item: Matrix Vehicle Tracking
Rating: 1
Author: Cheryl J

I sold the vehicle in April and cancelled the policy. Paid in full the amount outstanding for early cancellation. Emails sent attaching POP numerous times. Debit order 01/12 for R199 and yesterday debit order for R213.92. The most useless company and employees. They never answer calls and when you do get through they put the phone down on you. Emailed AGAIN telling them to desist

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

23 Dec 2022, 09:52

Good day Cheryl Jacobs,

Thank you for raising your concern.

We can confirm that an agent has contacted you and advised of payable settlement fee.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply23 Dec 2022, 09:52

Official

Good day Cheryl Jacobs,

Thank you for raising your concern.

We can confirm that an agent has contacted you and advised of payable settlement fee.

Regards,
Customer Care Department
***

Cheryl J's updateReviewer Update

23 Dec 2022, 11:49

The agent was extremely rude and it has now gone from bad to worst. clearly your accounts department is in a shambles. The account that I paid is not reflecting on your side 25/11/2022.

Cheryl J's update23 Dec 2022, 11:49

Reviewer Update

The agent was extremely rude and it has now gone from bad to worst. clearly your accounts department is in a shambles. The account that I paid is not reflecting on your side 25/11/2022.

Matrix Vehicle Tracking's replyOfficial

28 Dec 2022, 07:56

Good day Cheryl J,

Thank you for the feedback.

We can confirm that the agent advised on the updated settlement as well as the outstanding amount due.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply28 Dec 2022, 07:56

Official

Good day Cheryl J,

Thank you for the feedback.

We can confirm that the agent advised on the updated settlement as well as the outstanding amount due.

Regards,
Customer Care Department
***