Mistreatment of Customer and bad Customer Service

I have not seen such a bad service to the customers and a level of incompetency. I had a tracking device with you guys since 2013 then last year on the 3rd Sept 2018 I was involved in a car accident which leaded the car be written off. I called in cannot recall the date spoke to the lady in service department at that time I did not have incident report case number. In November I received a call from a gentleman who said was following up on a payment I asked him what payment he said for my car tracker I told him I called in Sept to notify what had happened to the car then he said he want a case number to prove that I am telling the truth about the car and that the car had been taken back by insurance. I requested for his email to email he did not then I thought he managed to track because I told him where opened the case.

On Friday the 18th January I received an sms stating that I need to pay R199.99 with contact number then I called the number ********** spoke to Constance who said the ID number you have is different *shocked* then at the end told me my account has been handed over. I then explained to her, she said I must call telematics direct which I did. I was on the phone with your people for 36min 28sec First two people I did not take their details who transferred to the 3rd person who name was Rose who told me that my account was with legal she is in accounts that are deactivated then transferred me to Simon the final person who made me even more frustrated and so upset.

First part Simon told me all other people from Constance gave me wrong information and none of my call in Sept and the guy who called me are existing its all not proven so I have no case.....*greatest shock* Simon continue to tell me my account was not cancelled and he cannot help me after 13min with him arguing with me and I kept on telling him that I am a customer I want this to be resolved and what you need to cancel this contract and you have to reverse these cost since 3rd Sept 2018 the car was not mine. I am a responsible customer check your records since 2013 I have not had a single unpaid why would I start now and being told handed over.......What nonsense is that? If your customer service people lack communication s****s and don't update your details how is it my problem now I am liable for what?