LD
Linda D
1 reviews | Active since Oct 2014
03 Mar 2020, 13:05
Missing in Action
I discovered that the tracker on my vehicle was not operational and noone can tell me for how long and I have been paying the installments every month clearly for nothing. Its been two days sìnce the call was logged and I have not received any correspondence with regards to a reference number or tech support as the client service operator had said.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
03 Mar 2020, 16:03Good Day Linda D
Thak you for taking my call.
As per our discussion our Repairs Department will contact you tomorrow morning to make arrangements for a replacement of the Beame unit.
We do apologise for the delay in getting in contact with you.
Regards,
Kaya Payi
Customer Care Department
***
Thak you for taking my call.
As per our discussion our Repairs Department will contact you tomorrow morning to make arrangements for a replacement of the Beame unit.
We do apologise for the delay in getting in contact with you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Mar 2020, 16:03
Official
Good Day Linda D
Thak you for taking my call.
As per our discussion our Repairs Department will contact you tomorrow morning to make arrangements for a replacement of the Beame unit.
We do apologise for the delay in getting in contact with you.
Regards,
Kaya Payi
Customer Care Department
***
Thak you for taking my call.
As per our discussion our Repairs Department will contact you tomorrow morning to make arrangements for a replacement of the Beame unit.
We do apologise for the delay in getting in contact with you.
Regards,
Kaya Payi
Customer Care Department
***
LD
Linda D's updateReviewer Update
03 Mar 2020, 18:45Hi
Thanks for the response.
I am requesting the date when the unit stopped working. This is because we pay for a service and for more than 3 months it may not have been operational. Please may your technical department get this information.
Thank you.
Thanks for the response.
I am requesting the date when the unit stopped working. This is because we pay for a service and for more than 3 months it may not have been operational. Please may your technical department get this information.
Thank you.
LD
Linda D's update03 Mar 2020, 18:45
Reviewer Update
Hi
Thanks for the response.
I am requesting the date when the unit stopped working. This is because we pay for a service and for more than 3 months it may not have been operational. Please may your technical department get this information.
Thank you.
Thanks for the response.
I am requesting the date when the unit stopped working. This is because we pay for a service and for more than 3 months it may not have been operational. Please may your technical department get this information.
Thank you.
Matrix Vehicle Tracking's replyOfficial
04 Mar 2020, 10:42Good Day Linda D
We can confirm that our Repairs Department did get in contact with you to make arrangements for the Beame unit to be replaced on Saturday.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Repairs Department did get in contact with you to make arrangements for the Beame unit to be replaced on Saturday.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Mar 2020, 10:42
Official
Good Day Linda D
We can confirm that our Repairs Department did get in contact with you to make arrangements for the Beame unit to be replaced on Saturday.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Repairs Department did get in contact with you to make arrangements for the Beame unit to be replaced on Saturday.
Regards,
Kaya Payi
Customer Care Department
***
LD
Linda D's updateReviewer Update
10 Mar 2020, 21:33Hi There,
My unit was repaired and is operational. Thank you.
I am further requesting the date when the unit stopped working. This is because we pay for a service and for more than 3 months it may not have been operational. Please may your technical department get this information?
My unit was repaired and is operational. Thank you.
I am further requesting the date when the unit stopped working. This is because we pay for a service and for more than 3 months it may not have been operational. Please may your technical department get this information?
LD
Linda D's update10 Mar 2020, 21:33
Reviewer Update
Hi There,
My unit was repaired and is operational. Thank you.
I am further requesting the date when the unit stopped working. This is because we pay for a service and for more than 3 months it may not have been operational. Please may your technical department get this information?
My unit was repaired and is operational. Thank you.
I am further requesting the date when the unit stopped working. This is because we pay for a service and for more than 3 months it may not have been operational. Please may your technical department get this information?
Matrix Vehicle Tracking's replyOfficial
11 Mar 2020, 09:53Good Day Linda D
We are happy to hear that the unit has been replaced and is operational.
We unfortunately do not have information when is the last time the unit stopped working.We do require for our customers to test their units at least once a month by either calling in or testing on the app,this we do state on our terms and conditions.
Rrgards,
Kaya Payi
Customer Care Department
***
We are happy to hear that the unit has been replaced and is operational.
We unfortunately do not have information when is the last time the unit stopped working.We do require for our customers to test their units at least once a month by either calling in or testing on the app,this we do state on our terms and conditions.
Rrgards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Mar 2020, 09:53
Official
Good Day Linda D
We are happy to hear that the unit has been replaced and is operational.
We unfortunately do not have information when is the last time the unit stopped working.We do require for our customers to test their units at least once a month by either calling in or testing on the app,this we do state on our terms and conditions.
Rrgards,
Kaya Payi
Customer Care Department
***
We are happy to hear that the unit has been replaced and is operational.
We unfortunately do not have information when is the last time the unit stopped working.We do require for our customers to test their units at least once a month by either calling in or testing on the app,this we do state on our terms and conditions.
Rrgards,
Kaya Payi
Customer Care Department
***