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Phathananikahle M

1 reviews | Active since Sept 2019

05 Jun 2024, 17:49

Misled by Matrix.

I am pretty disappointed with the false information that I was given about this tracking device. I have installed this device on to my car only to find out that this device isn't recognized by popular insurance and I was changing my car insurer. Auto and general do jot recognize that as well as other known insurers. Yet when I had had enquired with them I was assured that they are listed with all insurances.

Why does Matrix mislead people to install their device if this product isn't recognized? I completely regret my decision.

Now what do I do? I cannot afford the cancellation fee at all. Proudly putting people in debt in this struggling economy.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Jun 2024, 12:32
Official
Good Day Phathananikahle Mngadi,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.

We will contact you soon with feedback.

Regards,
Customer Care Department
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