Misinformation, no communication and unauthorised debit on account.

If it was possible to give a 0 star rating that would be more accurate. I received a call from Mix telematics about an upgrade to my vehicle tracking system offering to add a 2nd device and replace my existing 1 so that it included jam proofing and a panic button. This was to cost R154. I was told that they would cancel my existing contract (I told them I was with Tracker) upon installation of the units and only 1 debit order would go off my account. I cancelled my tracker account using the number they provided and received confirmation of cancellation. Imagine my surprise when I was debited by both companies... And the matrix debit order was R190 (a figure that I could not find in ANY of their communication). My surprise increased when I contacted Tracker, only to be informed that a calendar months notice is required and what I was told was garbage. Upon attempting to get hold of Mix telematics via WhatsApp I was told to send a mail or call the call centre. The call centre rings for over 20 minutes without answer or acknowledgement that you are on the line - I tried twice. The email that I sent at 7:14 yesterday morning has not even received an automated mail acknowledging receipt. I have had no communication and quite honestly can't even be sure at this point that this is a legitimate company that even exists. Highly ****ed. I feel as though I have been deliberately deceived and **********. Would not recommend. See