1 reviews | Active since Oct 2017
Misinformation
On 30 June 2021 I was called about beameprotect and agreed to price of R44,85 and was receiving new tracking device due to being a valued customer. I was never told once that I will have to pay for the new device also. On 2 July 2021 a debit order of R120 was taken off and also noticed that a debit order (Tracker) money on 30 June 2021. I then send email to beame to find out what is going on and also asked if this is then a different tracking company as I thought it was was from same tracking company I am using but different department due to the fact that they had all my details already and that the new tracking device is part of current package and that beame is addon.
Got a reply on 5 July which stated that beame is additional services and not part of the unit subscription and never got a answer if this is now a different company as I asked in the email and also stated I am not going to pay two different companies for tracking devices.
I thought then OK so now I will pay a bit less to have tracking device installed.
To my surprise on 16 July 2021 I get invoice from Tracker. Thus this answers my question I already asked in beginning of July if this is two different companies.
As I came to the conclusion then with above mentioned points MiX is not even part of Tracker in any way and I did not give my details to any other tracking companies.
Please tell me how I can get this MiX device removed from my car and how to also cancel beameprotection. Also I would like to know where MiX got all my information?
We appreciate you bringing this matter to our attention and we would like to assure you that we view the content thereof in a serious manner.
Kindly allow us the opportunity to investigate the matter and we will provide you with feedback once we have concluded with the investigations on our side.
We do apologies for any inconvenience that this might have caused.
Regards
Noluthando Mabaso
Customer Care Department
***
We appreciate you bringing this matter to our attention and we would like to assure you that we view the content thereof in a serious manner.
Kindly allow us the opportunity to investigate the matter and we will provide you with feedback once we have concluded with the investigations on our side.
We do apologies for any inconvenience that this might have caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of Customer Care Department consultants has been in contact with you and assisted with your query.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of Customer Care Department consultants has been in contact with you and assisted with your query.
Regards
Noluthando Mabaso
Customer Care Department
***
We are happy you have been assisted.
Regards,
Customer Care Department
***
We are happy you have been assisted.
Regards,
Customer Care Department
***
