Misinformation and dissatisfied with the service

I'm really disappointed at the service and treatment they give to customers, I received an sms about being listed to the credit bureaus, I would like to request you guys to do the following 1.Request a call from the broker (Oaksure) where I was assisted listen to the call of I was advised further that the contract I'm entering its a 36 months contract .The lady from matrix who called in January requesting for payment, I explained to her that my vehicle was involved in an accident beginning of Dec and it was written off by the insurer 1st week of Jan, I told her I'll only pay for the month that the vehicle was operating she said no problem mam you can do that where honesty and integrity there, why couldn't she tell me about the correct procedure that needs to happen if I nolonger have the vehicle in my possession instead she went and loaded 2 debits, until another collector called and I explained to her her about my vehicle situation, then she told me about the 36 months contract, which was a total shock to me since I don't remember being told about I might have missed it somewhere but please investigate email trait and check if there's any documents or calls where I was told about rules and regulations and I acknowledged it

Consults at the brokers are not doing their job diligently

Now I get sent a link to Sattle my account it's 2 trackers that I need to pay for, I don't understand why I have to also pay a faulty tracker, I had to write on Hello Peter for my issue to be resolved and even now I still get sms that the device didn't pass health check after it was fixed so Im also paying for something that never worked? The last sms was on the 8th of Jan if not mistaken it was still faulty

My name is Muano Eulenda Phaswana contact number ***

Thank you