RM
Rachel M

1 reviews | Active since Oct 2020

04 Oct 2024, 08:19

****mers that will not let you go!

This is the worst company from which to get tracking services. I requested the unit in my SOLD car be canceled, they ignored my emails and continued to debit my account. I called back only for them to give me a reference number and a settlement amount to be paid which I did pay. Now I received a statement of another outstanding R600 that needs to be paid. HOW am I having the account in areas when the settlement had been paid.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Oct 2024, 10:51
Official
Good Day Rachel Mangena,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Oct 2024, 18:58
Official
Good Day Thulani Nte,

Thank you for allowing us to assist you.

Our Client Service Representative has acknowledged your cancellation request and cancellation has been completed. 

Confirmation of cancellation has been emailed to you.

Thank you for your patience and cooperation.

Regards,
Customer Care Department
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