DM
Ditshebo M
1 reviews | Active since May 2024
21 May 2024, 21:04
****mers of note.
The audacity to continue billing for services not rendered is appalling. Now that your hound dogs have initiated contact and the contact number they provided to reach you directly is of course non existent is so predictable. I have reached out countless times to cancel my services with you guys to no avail and you've been quiet for a good 8 months not even telling me my battery is dead but you want the money??? I am livid at the level of service you provide. At your earliest convenience please provide me with a breakdown of what the hell I am in arrears for because at this point all I'm willing to pay for is the damn R350 to uninstall your device.
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Replies (8)DM
Ditshebo M's updateReviewer Update
22 May 2024, 17:24The fact that your consultant hung up on me because she couldn't make your billing make sense infuriates me. I'll be ****ed if my credit record is affected by an *********** company. Verbal contract with no time frame? Are you guys crazy? Give me someone who can actually answer me. Because you're not charging me 3k for services not rendered. THE LIVER AND THE GULL TO SAY SERVICES WERE SUSPENDED HENCE WE DIDNT RENDER THEM YET YOU BILL??? Three thousand Rands on a service of about R200 fitted in June? Come make this make sense.
DM
Ditshebo M's update22 May 2024, 17:24
Reviewer Update
The fact that your consultant hung up on me because she couldn't make your billing make sense infuriates me. I'll be ****ed if my credit record is affected by an *********** company. Verbal contract with no time frame? Are you guys crazy? Give me someone who can actually answer me. Because you're not charging me 3k for services not rendered. THE LIVER AND THE GULL TO SAY SERVICES WERE SUSPENDED HENCE WE DIDNT RENDER THEM YET YOU BILL??? Three thousand Rands on a service of about R200 fitted in June? Come make this make sense.
DM
Ditshebo M's updateReviewer Update
22 May 2024, 17:31If I don't get a call with this rectified by the end of business day tomorrow I will most definitely take this up with the ombudsman. There is no place where I signed my soul away to this company to bill me indefinitely for no reason. The consultant couldn't even tell me where the hell my vehicle is at that moment but they are requesting payment for this month as well?
DM
Ditshebo M's update22 May 2024, 17:31
Reviewer Update
If I don't get a call with this rectified by the end of business day tomorrow I will most definitely take this up with the ombudsman. There is no place where I signed my soul away to this company to bill me indefinitely for no reason. The consultant couldn't even tell me where the hell my vehicle is at that moment but they are requesting payment for this month as well?
Matrix Vehicle Tracking's replyOfficial
23 May 2024, 07:14Good day Ditshebo Mabiletsa,
Thank you for bringing this issue to our attention.
Thank you for bringing this issue to our attention.
We assure you that your concern has been escalated to management for further investigation.
Please anticipate a call back from us shortly with feedback.
Please anticipate a call back from us shortly with feedback.
We appreciate your patience and cooperation.
Regards,
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply23 May 2024, 07:14
Official
Good day Ditshebo Mabiletsa,
Thank you for bringing this issue to our attention.
Thank you for bringing this issue to our attention.
We assure you that your concern has been escalated to management for further investigation.
Please anticipate a call back from us shortly with feedback.
Please anticipate a call back from us shortly with feedback.
We appreciate your patience and cooperation.
Regards,
Regards,
Customer Care Department
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DM
Ditshebo M's updateReviewer Update
24 May 2024, 08:07When is shortly???? It's been 24 hours!!
DM
Ditshebo M's update24 May 2024, 08:07
Reviewer Update
When is shortly???? It's been 24 hours!!
DM
Ditshebo M's updateReviewer Update
24 May 2024, 16:35No call whatsoever. Clearly it's time for the MIOSA BECAUSE I WILL NOT BE taken for a ride by you!!!!!!!
DM
Ditshebo M's update24 May 2024, 16:35
Reviewer Update
No call whatsoever. Clearly it's time for the MIOSA BECAUSE I WILL NOT BE taken for a ride by you!!!!!!!
DM
Ditshebo M's updateReviewer Update
28 May 2024, 01:09Good day Ditshebo Mabiletsa,
"Thank you for bringing this issue to our attention.
We assure you that your concern has been escalated to management for further investigation.
Please anticipate a call back from us shortly with feedback.
We appreciate your patience and cooperation.
Regards,
Customer Care Department"
It's either there is no management or no escalation was made in the first place. Which one is it because I have not received a response since the 23rd when this was sent.
"Thank you for bringing this issue to our attention.
We assure you that your concern has been escalated to management for further investigation.
Please anticipate a call back from us shortly with feedback.
We appreciate your patience and cooperation.
Regards,
Customer Care Department"
It's either there is no management or no escalation was made in the first place. Which one is it because I have not received a response since the 23rd when this was sent.
DM
Ditshebo M's update28 May 2024, 01:09
Reviewer Update
Good day Ditshebo Mabiletsa,
"Thank you for bringing this issue to our attention.
We assure you that your concern has been escalated to management for further investigation.
Please anticipate a call back from us shortly with feedback.
We appreciate your patience and cooperation.
Regards,
Customer Care Department"
It's either there is no management or no escalation was made in the first place. Which one is it because I have not received a response since the 23rd when this was sent.
"Thank you for bringing this issue to our attention.
We assure you that your concern has been escalated to management for further investigation.
Please anticipate a call back from us shortly with feedback.
We appreciate your patience and cooperation.
Regards,
Customer Care Department"
It's either there is no management or no escalation was made in the first place. Which one is it because I have not received a response since the 23rd when this was sent.
DM
Ditshebo M's updateReviewer Update
31 May 2024, 09:12This company is honestly full of it. Carol called me to honestly waste my time with little to no understanding of their billing principles. I listened to my initial phone call where she was so adamant I took up a contract for a fixed period. Lo and behold there not being any mention of such. She then put me back on queue when I requested to speak to the manager that apparently responded on my Hellopeter saying this was escalated because she knew nothing of it. Verbal agreement this verbal agreement that but they weren't even billing the agreed amount. I need am explanation of how I'm billed and incurrin invoices for services not rendered on a SUBSCRIPTION as mentioned on the phone call. As I patiently wait for the manager to call me because after I hung up Carol called back to say management will reach out.
DM
Ditshebo M's update31 May 2024, 09:12
Reviewer Update
This company is honestly full of it. Carol called me to honestly waste my time with little to no understanding of their billing principles. I listened to my initial phone call where she was so adamant I took up a contract for a fixed period. Lo and behold there not being any mention of such. She then put me back on queue when I requested to speak to the manager that apparently responded on my Hellopeter saying this was escalated because she knew nothing of it. Verbal agreement this verbal agreement that but they weren't even billing the agreed amount. I need am explanation of how I'm billed and incurrin invoices for services not rendered on a SUBSCRIPTION as mentioned on the phone call. As I patiently wait for the manager to call me because after I hung up Carol called back to say management will reach out.
Matrix Vehicle Tracking's replyOfficial
31 May 2024, 14:35Good Day Ditshebo Mabiletsa,
Thank you for allowing us to investigate your inquiry.
Thank you for allowing us to investigate your inquiry.
We can confirm that Management has been in contact with you and the issue has been resolved.
We have forwarded your request to the Finance Department to expedite the approval of the credit needed to clear the arrears and bring your account up to date.
We apologize for any inconvenience this may have caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply31 May 2024, 14:35
Official
Good Day Ditshebo Mabiletsa,
Thank you for allowing us to investigate your inquiry.
Thank you for allowing us to investigate your inquiry.
We can confirm that Management has been in contact with you and the issue has been resolved.
We have forwarded your request to the Finance Department to expedite the approval of the credit needed to clear the arrears and bring your account up to date.
We apologize for any inconvenience this may have caused.
Regards
Customer Care Department
***