****mers, don't take this tracker

Sent a cancellation and got a response that I must must pay total of R2 306.00. I called and ask the reason for this payment and I was told it was in the contract. I requested to be sent the contract referred to and I instead received a certificate. Call the call centre on 10 October and spoke to a Sphamandla who also told me I was told when I was sold the tracker that if I cancel there would be an amount paid, I asked him to send me the call as well the contract where this was disclosed as I had no idea otherwise I would never have taken it. I still did not receive the call or the contract and I will not receive those as apparently they dont have them. I just called again and spoke to someone who told me that this information was in the OTP and that there was a link in the SMS that I should have opened and read the terms and conditions..are you kidding me, why wouln't such an important aspect not be in the contract or why am I not getting the call where this was told to me. Matrix you are ****ming people and it's not funny. I'm not paying this money until I get the contract and the call that told me this. No one can even tell me how this amount was calculated