JM
John M
1 reviews | Active since Jul 2021
28 Jul 2025, 14:37
****mers and ****s
I still say this company is a ****,they sent me a confirmation of cancelation of my contract with immediate effect but they still debit my account, when you sent them emails they ignore them only when you post a review here,their consultant by the name of Caroline is also trained to ignoring customers,when you call she's not available and you leave countless messages she never calls back,I think the only way is to go the legal route to resolve matters with Matrix
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
28 Jul 2025, 14:48Good Day John Mokwape
Thank you for your submission,
As per email correspondence dated 16 July 2025 you have been advised on the investigation findings and the option available to resolve the matter.
Furthermore, we have sent you the detailed statement from 2022 till date with the debit order transactions that took place.
Should you require further assistance regarding the above, kindly reply back to email correspondences.
Best Regards
Customer Care department
***
Thank you for your submission,
As per email correspondence dated 16 July 2025 you have been advised on the investigation findings and the option available to resolve the matter.
Furthermore, we have sent you the detailed statement from 2022 till date with the debit order transactions that took place.
Should you require further assistance regarding the above, kindly reply back to email correspondences.
Best Regards
Customer Care department
***
Matrix Vehicle Tracking's reply28 Jul 2025, 14:48
Official
Good Day John Mokwape
Thank you for your submission,
As per email correspondence dated 16 July 2025 you have been advised on the investigation findings and the option available to resolve the matter.
Furthermore, we have sent you the detailed statement from 2022 till date with the debit order transactions that took place.
Should you require further assistance regarding the above, kindly reply back to email correspondences.
Best Regards
Customer Care department
***
Thank you for your submission,
As per email correspondence dated 16 July 2025 you have been advised on the investigation findings and the option available to resolve the matter.
Furthermore, we have sent you the detailed statement from 2022 till date with the debit order transactions that took place.
Should you require further assistance regarding the above, kindly reply back to email correspondences.
Best Regards
Customer Care department
***