****mers

I am writing this with disappointment of your company. I paid my account 21 July 2023 R1162 to be up to date as per the requirement by agent I spoke to in July who advised once I pay my account will be settled. I have a called time and time again to get my settlement letter and be told it takes time to clear in the system about 30 days. It’s now November I called on 14 November they told me it will clear soon, my wife called same day they gave her a case number ***8 and spoke to Nonhlanhla in accounts who said she is going to send the paid up letter to me by 15 November. It is 16 November again we have to call and ask for the letter and be sent from pillar to post only to be sent a letter that I still owe. I advised I do not have the car since May so what am I paying for. I’m already stressed with losing my car and now have to deal with this. I have MBD collectors calling me non stop but to my knowledge I have settled this. Can I get all call recordings/ transcripts of all interactions cause I have had it. When I was on the call now call got dropped no one bothers to call back, what kind of company is Matrix Telematics really when we put trust in them to look after our assets. Someone better respond before I go to the ombudsman and further cause I have had it. Receptionist also answered and told me it takes 20 days so really what is the correct turnaround time for you things there or people are *********** in the jobs!!!